Matthew Vance
Tullahoma,TN
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Correctional Officer
Coffee County Sheriff's Office
Manchester, TN
05.2022 - Current
- Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities.
- Monitored video surveillance systems to observe prisoner activity throughout the correctional facility.
- Responded to emergency situations such as riots or disturbances with appropriate force measures.
- Assisted in training new Correctional Officers in proper safety protocols and techniques for dealing with difficult situations.
- Prepared detailed reports documenting all relevant information related to daily operations at the correctional facility.
- Conducted regular cell inspections looking for evidence of drug use or other prohibited items that could pose a threat to security.
- Maintained inmate logs and entered information into electronic offender record systems for regulatory monitoring.
- Processed inmate intake and re-assignment by completing paperwork, conducting searches and recording fingerprints.
Assistant Store Manager
Short Stop Market
Tullahoma, TN
01.2021 - 05.2022
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Maintained inventory by checking merchandise to determine levels.
- Maintained a professional demeanor while handling customer calls.
- Greeted callers and identified their needs quickly and accurately.
- Provided accurate information regarding company services, procedures, and policies.
Night Shift Manager
Five Star Food Mart
Elkton, KY
07.2018 - 12.2020
- Managed the night shift operations and ensured compliance with safety regulations.
- Reviewed register count and bank deposits for proper amounts of currency.
- Kept facilities secure and workers safe with proactive premises monitoring.
Education
High School Diploma -
Coffee County Central High School
Manchester, TN05-2008
Skills
- Crisis Management
- Records Management
- Crime Prevention
- Emergency Response
- Customer Service Management
- Team Leadership
- Documentation And Reporting
- Policies and Procedures
- Problem-Solving
- Telephone Etiquette
- Call handling
- Strong interpersonal skills
- Greeting customers
References
References available upon request.
Timeline
Correctional Officer
Coffee County Sheriff's Office
05.2022 - Current
Assistant Store Manager
Short Stop Market
01.2021 - 05.2022
Night Shift Manager
Five Star Food Mart
07.2018 - 12.2020
High School Diploma -
Coffee County Central High School
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