Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Matthew Vance

Schulenburg

Summary

Reliable Key Holder fosters customer satisfaction and increases positive feedback. Offers unparalleled commitment to service, sales and reliability. Plans, delegates and follows up on expected tasks, assignments, and activities to meet expectations and objectives.

Punctual key holder offers top skills in customer service and cash handling paired with outstanding multitasking and communication abilities. Responsible and mature individual with several years of experience enhancing store operations. Recognized for exceeding expectations and building customer loyalty.

Overview

11
11
years of professional experience
2004
2004
years of post-secondary education

Work History

Key Holder

Dollar General
Schulenburg
07.2024 - Current
  • Managed inventory levels by restocking shelves and organizing merchandise to maintain optimal store presentation.
  • Assisted customers with product inquiries and transactions, enhancing overall shopping experience and satisfaction.
  • Monitored store security and conducted regular cash register audits to ensure accurate financial reporting.
  • Trained and supervised new team members on operational procedures and customer service standards.
  • Collaborated with team members to maintain cleanliness and organization of the sales floor and backroom areas.
  • Developed problem-solving skills by addressing customer complaints and resolving issues in a timely manner.
  • Ensured compliance with safety protocols and company policies, contributing to a secure shopping environment.
  • Managed key holder responsibilities such as opening and closing the store, setting alarms.
  • Provided customer service including cashiering, merchandising and restocking shelves.
  • Replenished merchandise displays throughout the store as needed.
  • Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
  • Verified accuracy of register tills at beginning and end of shift.
  • Supervised bank deposits and security procedures to support store opening and closing.
  • Assisted in general housekeeping to maintain store image.
  • Assisted customers with product selection and resolving complaints.
  • Ensured store was opened and closed in a timely manner according to company policies.
  • Performed daily banking duties such as deposits and withdrawals of funds from registers.
  • Supervised employees by providing direction on tasks and expectations regarding customer service standards.
  • Reconciled daily sales receipts against cash drawer for accuracy.
  • Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
  • Enforced safety regulations within the store environment to protect both employees and customers.
  • Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
  • Participated in training sessions on topics such as customer service techniques and loss prevention strategies.
  • Tracked stock movement to ensure availability of merchandise for customers.
  • Collaborated with management to determine key tasks and delegate to staff members.
  • Protected store assets by assisting with audits, routine cycle counts and physical inventory.
  • Identified potential shoplifters through observation of suspicious behavior or activities.
  • Monitored employee performance to ensure adherence to company policies and procedures.
  • Partnered with store leadership team to learn and understand management processes and reports.
  • Adhered to all local laws governing retail operations including security requirements.
  • Handled customer inquiries and complaints with professionalism and patience.
  • Counted and balanced registers.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Delegated work to staff, setting priorities and goals.
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.
  • Used Point of Sale register system to complete transactions.
  • Identified appropriate solutions to minimize issues and quickly solve problems.
  • Processed credit card payments and counted back change and currency with accuracy rate.

Shift Supervisor

The Texan
Schulenburg
06.2023 - 07.2024
  • Based on the role of Shift Supervisor and the specified employer, here are 8 resume experience statements:
  • Supervised daily operations, ensuring team adherence to safety protocols and operational standards, resulting in improved workflow efficiency.
  • Trained and mentored new staff on equipment usage and safety practices, enhancing team productivity and skill levels.
  • Assisted in resolving customer complaints efficiently, fostering a positive environment and improving overall customer satisfaction ratings.
  • Provided on-the-job training to new staff members.
  • Communicated clearly with employees regarding job duties, expectations, and policies.
  • Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
  • Assigned tasks to team members based on their strengths and skill sets.
  • Completed opening and closing duties to facilitate business operations.
  • Addressed any issues that arose during the shift in a proactive manner.
  • Resolved customer complaints and reported issues to senior management.
  • Monitored staff performance to ensure quality standards were met.
  • Ensured all safety and sanitation regulations were met throughout the shift.
  • Assisted upper management with daily operations to meet standards of service and quality.
  • Served as a role model for other employees by demonstrating professional behavior at all times.
  • Assisted customers with product selection when needed.
  • Collaborated with team members to improve performance and implement training updates.
  • Provided feedback to employees regarding their performance in order to improve productivity.
  • Identified areas of improvement within the department and implemented necessary changes.
  • Cultivated performance-based and collaborative culture by recognizing achievements and excellent teamwork.
  • Trained new employees on company policies and procedures.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Educated customers about offerings, promotions and pricing to boost sales.
  • Evaluated employee performance, delivering individualized feedback and praise.
  • Maintained cleanliness and organization of the work area to uphold company standards.
  • Trained new employees on company policies, operational procedures, and customer service standards.
  • Resolved customer complaints promptly to maintain a high level of satisfaction.
  • Assisted in the development and implementation of new operational procedures.
  • Handled emergency situations with composure and in accordance with company guidelines.
  • Ensured compliance with health and safety regulations to provide a safe workplace.
  • Operated cash registers and balanced cash drawers to ensure accuracy in transactions.
  • Identified needs of customers promptly and efficiently.
  • Directed and coordinated production activities, encouraging employees to meet specifications.
  • Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.
  • Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
  • Prepared and assembled food items according to daily menus, ensuring compliance with safety and hygiene standards.
  • Followed standardized recipes and portion control guidelines to maintain quality and consistency in food production.
  • Cleaned and sanitized workstations and kitchen equipment regularly, contributing to a safe and orderly environment.
  • Monitored food storage areas for proper temperatures and conditions, ensuring compliance with health regulations.
  • Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products.
  • Worked in fast-paced, ever-changing environment.
  • Re-stocked, organized and arranged service and food stations.
  • Prepared and cooked food items according to recipes, menus and supervisor's instructions.
  • Ensured that all health regulations regarding food handling were followed during preparation process.
  • Packaged and stored food products appropriately for proper handling and preservation.
  • Maintained cleanliness of floors in the kitchen area throughout shift.
  • Cleaned and sanitized work areas, equipment, utensils, dishes, or silverware.
  • Prepared ingredients for cooking including portioning, chopping, and storing food before use.
  • Prepared quality products while maintaining proper food safety practices and presentation within service goal times.
  • Cooked a variety of foods according to customer orders or supervisors' instructions.
  • Measured ingredients required for specific food items being prepared.
  • Disposed of leftover food following health code guidelines.
  • Followed recipes and customer requests to prepare meals.
  • Checked temperatures of freezers, refrigerators and heated ovens to ensure proper functioning.
  • Assisted in unloading delivery trucks containing food supplies.
  • Baked breads, rolls and other pastries using traditional recipes.
  • Ensured compliance with portion sizes, quality standards, and kitchen rules.
  • Washed, peeled, and prepared raw food materials.
  • Monitored and maintained kitchen equipment for proper functioning.
  • Managed the disposal of kitchen waste and recycling.
  • Maintained cleanliness and organization of kitchen equipment and utensils.
  • Followed food safety standards and protocols.
  • Monitored stock levels and reported low supply situations.
  • Monitored food temperatures to ensure safety and quality standards were met.
  • Collaborated with other kitchen staff to streamline food preparation processes.
  • Operated kitchen equipment safely, including slicers and blenders.
  • Conducted routine checks to ensure food items were stored properly.
  • Helped in receiving and organizing food delivery supplies.
  • Observed food safety and sanitation protocols to reduce germ spread.
  • Prepared workstations with ingredients and tools to increase efficiency.
  • Prepared meats, vegetables or desserts according to orders or instructions.
  • Placed food trays over warmers for immediate service or stored in refrigerated storage cabinets.
  • Monitored temperatures of prepared food and cold-storage areas.
  • Cut or sliced meat, poultry and seafood to prepare for cooking.
  • Took and recorded temperatures of food, refrigerators and freezers.
  • Maintained cleanliness and sanitation of facilities, ensuring compliance with health and safety standards.
  • Performed routine inspections and addressed maintenance needs, contributing to a safe and welcoming environment.
  • Stocked and organized cleaning supplies, enhancing operational efficiency and readiness for daily tasks.
  • Assisted in training new staff on cleaning protocols and safety procedures, fostering a knowledgeable team.
  • Collaborated with team members to implement efficient cleaning schedules, resulting in improved workflow.
  • Conducted deep cleaning of high-traffic areas, ensuring a consistently clean and hygienic atmosphere.
  • Monitored inventory levels and promptly reported shortages, supporting uninterrupted operations and supply availability.
  • Utilized cleaning equipment and chemicals safely, adhering to protocols to protect personal and public safety.
  • Sweep, mop and vacuum floors of all areas.
  • Clean and sanitize restrooms, sinks, countertops and other surfaces.
  • Empty wastebaskets and trash containers.
  • Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
  • Mopped and waxed floors, dusted, deep cleaned bathrooms and removed trash to keep buildings in clean and orderly condition.
  • Clean windows, walls, ceilings, carpets and furniture in assigned areas.
  • Completed sweeping and vacuuming, glass cleaning and trash collecting.
  • Kept building interiors appealing with routine deep cleaning of high-traffic areas.
  • Ensure that all spills are cleaned up immediately to prevent any accidents from occurring.
  • Wet and spot mopped to clean floors and other surfaces in public corridors.
  • Organized custodial closets to easily find equipment and supplies.
  • Maintain janitorial supply inventory.
  • Disinfect equipment and supplies using germicides or steam-cleaning equipment.
  • Reduced cleaning time significantly while maintaining company quality standards.
  • Responded to emergency cleaning requests to meet client expectations.
  • Move furniture, equipment, boxes or other items as requested by supervisors or clients.
  • Report any damages found in the building premises to supervisors immediately for repair works.
  • Maintained, sanitized and vacuumed dining area and washed kitchen floors prior to closing.
  • Operate floor cleaning machines to clean rugs, carpets and hard surface floors.
  • Notified building managers about needed repairs to maintain public safety.
  • Mix water with detergents or acids in containers to prepare cleaning solutions according to specifications.
  • Performed landscaping tasks and removed litter to maintain grounds.
  • Keep a log book of daily tasks completed for record keeping purposes.
  • Dusted furniture, machines or equipment.
  • Pulled chewing gum from undersides of tables, desks, chairs and various other fixtures, discarding gum and sanitizing area.
  • Provided exceptional customer service by efficiently processing transactions and addressing customer inquiries, enhancing overall satisfaction.
  • Stocked and organized products on shelves, ensuring optimal inventory levels for customer accessibility and sales efficiency.
  • Maintained cleanliness and safety standards throughout the gas station, contributing to a welcoming environment for customers.
  • Assisted in training new staff on operational procedures, fostering a collaborative team environment and improving service delivery.
  • Monitored fuel levels and performed routine checks on equipment, ensuring reliability and operational readiness for customer needs.
  • Verified age of customers purchasing alcohol or tobacco products with valid ID.
  • Greeted customers entering the gas station and provided assistance when needed.
  • Maintained cleanliness of store by sweeping floors, wiping counters and restocking shelves.
  • Provided excellent customer service by addressing complaints promptly and courteously.
  • Processed payments via cash, credit and debit cards and counted back change to customers to avoid cash drawer errors.
  • Operated cash register to process transactions accurately and efficiently.
  • Stocked shelves with merchandise such as snacks, drinks and other convenience items.
  • Inspected identification to determine proper age of customers for alcohol and cigarettes.
  • Processed customer payments, counted money in cash drawers and balanced receipts with sales.
  • Checked expiration dates on food items before stocking them onto shelves.
  • Tracked food and beverage items, placing orders to replenish inventory to avoid low stock levels.
  • Assisted in training new employees on operating procedures within the store.
  • Answered phone calls regarding product availability, prices and special orders.
  • Performed daily inspections on pumps, tanks, hoses and nozzles for proper functioning.
  • Attended to gas spills and accidents promptly and according to established guidelines.
  • Monitored fuel tank levels throughout the day to ensure adequate supply at all times.
  • Ensured that all safety regulations were followed while handling hazardous materials.
  • Reported any discrepancies or irregularities found during shift to manager immediately.
  • Resolved customer complaints in an efficient and professional manner.
  • Assisted with unloading deliveries from vendors when necessary.
  • Collected payments for dispensed gas and tendered change or receipts to customers.
  • Maintained adequate food and beverages in display cases and refrigerators for customer convenience.
  • Activated fuel pumps to fill vehicle tanks with gasoline or diesel fuel to specified levels.
  • Conducted regular cleaning and maintenance of gas station facilities to uphold safety standards.
  • Coordinated with team members to ensure efficient shift transitions and continuous operation.
  • Handled customer inquiries and resolved complaints to maintain positive service experience.
  • Processed and verified age for the sale of age-restricted products according to legal guidelines.
  • Managed cash register and processed customer transactions with high accuracy.
  • Updated pricing information on gas pumps and signage to reflect current rates.
  • Managed hazardous materials safely, including the disposal of oil and cleaning chemicals.
  • Trained new employees on gas station operations, customer service, and safety procedures.
  • Counted and balanced cashier drawers.
  • Answered phone calls to assist customers with questions and orders.
  • Scanned items and checked pricing on cash register for accuracy.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.

Fuel Center Clerk

Kroger
Spring
12.2019 - 05.2023
  • Managed fuel inventory levels, ensuring product availability and compliance with safety regulations, resulting in improved operational efficiency.
  • Assisted customers in selecting fuel products, providing exceptional service that enhanced customer satisfaction and loyalty.
  • Monitored fuel pump operations, identifying and resolving issues promptly to minimize downtime and maintain service continuity.
  • Collaborated with team members to maintain cleanliness and organization of the fuel center, contributing to a safe working environment.
  • Processed transactions accurately and efficiently, reducing customer wait times and improving overall service delivery.
  • Trained new staff on fuel center operations, fostering a knowledgeable team and enhancing service quality.
  • Implemented a restocking schedule for fuel supplies, ensuring optimal inventory levels and reducing instances of shortages.
  • Contributed to safety audits and compliance checks, helping to uphold industry standards and enhance workplace safety protocols.
  • Operated cash register to process customer purchases accurately and efficiently.
  • Provided excellent customer service by responding promptly to inquiries or requests from customers regarding products or services offered at the Fuel Center.
  • Resolved customer complaints in a timely manner following company procedures.
  • Kept records of fuel inventory including tracking usage rates for both diesel and unleaded gasoline.
  • Checked identification for age-restricted items such as cigarettes or alcohol.
  • Maintained fuel pumps in a safe condition through regular inspections and cleaning of dispensers, hoses and nozzles.
  • Ensured store cleanliness by sweeping floors, mopping spills and emptying trash receptacles.
  • Calculated discounts for promotional offers or loyalty programs.
  • Processed lottery tickets sales according to state regulations.
  • Performed daily opening and closing duties such as counting money, reconciling tills and setting up registers for the day.
  • Stocked shelves, rotated products, cleaned shelves and displays.
  • Trained new employees in proper operations of cash registers, stocking techniques and general store policies.
  • Restocked supplies such as paper towels, napkins, cups and condiments regularly.
  • Verified that all pricing was correct before ringing up each sale transaction.
  • Adhered to safety standards while handling hazardous materials such as gasoline.
  • Reported any suspicious activity observed in the store to management immediately.
  • Organized items on shelves based on expiration date or alphabetical order when necessary.
  • Greeted customers, answered questions and provided assistance with product selection.
  • Processed payments via cash, credit and debit cards and counted back change to customers to avoid cash drawer errors.
  • Collected payments for dispensed gas and tendered change or receipts to customers.
  • Attended to gas spills and accidents promptly and according to established guidelines.
  • Activated fuel pumps to fill vehicle tanks with gasoline or diesel fuel to specified levels.
  • Maintained adequate food and beverages in display cases and refrigerators for customer convenience.
  • Inspected identification to determine proper age of customers for alcohol and cigarettes.
  • Tracked food and beverage items, placing orders to replenish inventory to avoid low stock levels.
  • Conducted regular cleaning and maintenance of gas station facilities to uphold safety standards.
  • Monitored and restocked convenience store items, including food, beverages, and automotive products.
  • Implemented promotional sales strategies to increase revenue and customer satisfaction.
  • Performed daily inventory checks to ensure stock levels met customer demand.
  • Managed cash register and processed customer transactions with high accuracy.
  • Educated customers on loyalty programs and processed membership registrations.
  • Ensured compliance with local, state, and federal regulations regarding gas station operations.
  • Coordinated with team members to ensure efficient shift transitions and continuous operation.
  • Handled customer inquiries and resolved complaints to maintain positive service experience.
  • Processed and verified age for the sale of age-restricted products according to legal guidelines.
  • Updated pricing information on gas pumps and signage to reflect current rates.
  • Managed hazardous materials safely, including the disposal of oil and cleaning chemicals.
  • Trained new employees on gas station operations, customer service, and safety procedures.
  • Greeted customers promptly and responded to questions.
  • Maintained work area and kept cash drawer organized.
  • Processed customer payments quickly and returned exact change and receipts.
  • Counted and balanced cashier drawers.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Answered phone calls to assist customers with questions and orders.
  • Scanned items and checked pricing on cash register for accuracy.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Checked personal identifications during alcohol and tobacco sales.
  • Adhered to social distancing protocols and wore mask or face shield.

Assistant Store Manager

Circle K
Spring
10.2014 - 04.2019
  • Led daily operations, ensuring optimal inventory levels and efficient workflows, resulting in enhanced customer satisfaction.
  • Trained and mentored new staff, fostering a collaborative team environment and improving overall store performance.
  • Implemented effective merchandising strategies, increasing product visibility and contributing to sales growth.
  • Monitored and analyzed sales trends, adjusting strategies to meet customer demands and drive store profitability.
  • Streamlined store processes, reducing operational inefficiencies and improving service delivery.
  • Developed and maintained strong relationships with vendors, ensuring timely deliveries and quality product availability.
  • Conducted regular staff performance evaluations, providing constructive feedback and supporting professional development.
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Handled scheduling for store shifts to achieve adequate staffing.
  • Ensured compliance with all safety regulations throughout the store premises.
  • Maintained inventory by checking merchandise to determine levels.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Maintained accurate records of all transactions, stock levels and employee performance metrics.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
  • Identified areas of operational inefficiency and implemented solutions to streamline processes.
  • Maintained a safe working environment by enforcing safety regulations.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Delegated work to staff, setting priorities and goals.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Provided exceptional customer service by efficiently processing transactions and addressing customer inquiries, enhancing overall satisfaction.
  • Stocked and organized products on shelves, ensuring optimal inventory levels for customer accessibility and sales efficiency.
  • Maintained cleanliness and safety standards throughout the gas station, contributing to a welcoming environment for customers.
  • Assisted in training new staff on operational procedures, fostering a collaborative team environment and improving service delivery.
  • Monitored fuel levels and performed routine checks on equipment, ensuring reliability and operational readiness for customer needs.
  • Implemented a systematic approach to inventory management, reducing stock discrepancies and improving accuracy in product availability.
  • Collaborated with team members to streamline sales processes, enhancing efficiency and minimizing customer wait times during peak hours.
  • Engaged with customers proactively, promoting loyalty programs and services, which contributed to increased customer retention and engagement.
  • Verified age of customers purchasing alcohol or tobacco products with valid ID.
  • Greeted customers entering the gas station and provided assistance when needed.
  • Maintained cleanliness of store by sweeping floors, wiping counters and restocking shelves.
  • Provided excellent customer service by addressing complaints promptly and courteously.
  • Processed payments via cash, credit and debit cards and counted back change to customers to avoid cash drawer errors.
  • Operated cash register to process transactions accurately and efficiently.
  • Stocked shelves with merchandise such as snacks, drinks and other convenience items.
  • Inspected identification to determine proper age of customers for alcohol and cigarettes.
  • Processed customer payments, counted money in cash drawers and balanced receipts with sales.
  • Assisted in ordering supplies for store when needed and maintained inventory records.
  • Checked expiration dates on food items before stocking them onto shelves.
  • Tracked food and beverage items, placing orders to replenish inventory to avoid low stock levels.
  • Assisted in training new employees on operating procedures within the store.
  • Answered phone calls regarding product availability, prices and special orders.
  • Called vendors when necessary to report low stock levels or order additional supplies.
  • Performed daily inspections on pumps, tanks, hoses and nozzles for proper functioning.
  • Attended to gas spills and accidents promptly and according to established guidelines.
  • Monitored fuel tank levels throughout the day to ensure adequate supply at all times.
  • Ensured that all safety regulations were followed while handling hazardous materials.
  • Adhered to company policies regarding loss prevention measures such as bag checks.
  • Reported any discrepancies or irregularities found during shift to manager immediately.
  • Dispensed fuel into vehicles from pumps according to company guidelines.
  • Resolved customer complaints in an efficient and professional manner.
  • Collected payments for dispensed gas and tendered change or receipts to customers.
  • Maintained adequate food and beverages in display cases and refrigerators for customer convenience.
  • Activated fuel pumps to fill vehicle tanks with gasoline or diesel fuel to specified levels.
  • Prepared daily records of food and gas sales and balanced register drawers.
  • Educated customers on loyalty programs and processed membership registrations.
  • Coordinated with team members to ensure efficient shift transitions and continuous operation.
  • Conducted regular cleaning and maintenance of gas station facilities to uphold safety standards.
  • Handled customer inquiries and resolved complaints to maintain positive service experience.
  • Processed and verified age for the sale of age-restricted products according to legal guidelines.
  • Monitored and restocked convenience store items, including food, beverages, and automotive products.
  • Ensured compliance with local, state, and federal regulations regarding gas station operations.
  • Managed cash register and processed customer transactions with high accuracy.
  • Updated pricing information on gas pumps and signage to reflect current rates.
  • Managed hazardous materials safely, including the disposal of oil and cleaning chemicals.
  • Performed daily inventory checks to ensure stock levels met customer demand.
  • Operated car wash facilities and guided customers through the service process.
  • Trained new employees on gas station operations, customer service, and safety procedures.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Welcomed customers, offering assistance to help find store items.
  • Scanned items and checked pricing on cash register for accuracy.
  • Answered phone calls to assist customers with questions and orders.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Checked personal identifications during alcohol and tobacco sales.
  • Built and maintained productive relationships with employees.
  • Maintained work area and kept cash drawer organized.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Led a team of staff to optimize inventory management, reducing stock discrepancies and improving order accuracy.
  • Implemented training programs for new employees, enhancing operational efficiency and ensuring compliance with company policies.
  • Developed and maintained strong customer relationships, resulting in increased loyalty and improved store performance.
  • Streamlined store operations by enhancing workflow processes, which increased overall productivity and employee satisfaction.
  • Recruited, trained and supervised new employees.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Resolved customer complaints in a timely manner.
  • Created weekly work schedules for store personnel.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Managed daily banking activities such as deposits and withdrawals.
  • Updated and maintained store signage and displays.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Ensured compliance with safety regulations and company policies.
  • Monitored inventory levels and placed orders to restock shelves.
  • Established customer service standards and monitored staff compliance.
  • Maintained accurate records of employee performance reviews.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Performed regular price checks to ensure competitive pricing.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Conducted thorough surveillance and investigations to identify theft and fraud, enhancing store security and loss prevention.
  • Collaborated with team members to develop and implement effective security protocols, minimizing inventory loss and risk.
  • Trained new staff on loss prevention techniques and safety procedures, fostering a culture of awareness and vigilance.
  • Engaged with customers and staff to promote a safe shopping environment, effectively deterring potential theft and criminal activity.
  • Monitored and reported suspicious activities, leading to timely interventions that protected assets and reduced losses.
  • Analyzed video surveillance footage to identify potential criminal activity.
  • Patrolled perimeter of property to observe and identify potential security risks and undesirable conditions
  • Prepared security reports to document and log theft, accidents and safety violations.
  • Responded to alarms, emergency situations, and safety concerns in a timely manner.
  • Watched for customer and employee theft, identifying shoplifters and signs of dishonesty.
  • Completed security forms to document losses of property or personal injury.
  • Documented evidence of attempted theft and recovered merchandise for use in loss prevention report generation.
  • Served as team lead for safety and loss prevention operations, teaching fellow employees various methods to prevent theft.
  • Maintained accurate records of losses due to shoplifting or fraud.
  • Responded calmly and promptly to emergency conditions, safety hazards, and threats to life or property.
  • Escorted undesirable persons off property to minimize security violations.
  • Investigated complaints and concerns to remedy unsafe situations.
  • Monitored employees entering and leaving property, inspecting parcels or packages.
  • Conducted internal investigations into employee theft or policy violations.
  • Identified and reported security threats, reducing unsafe conditions or hazards.
  • Inspected merchandise for signs of tampering or damage.
  • Prepared and reviewed paperwork associated with audits, shortage control programs, apprehensions, and disposition.
  • Used computers and software to generate concise reporting.
  • Monitored and inspected store entrances, exits, and checkout areas to detect shoplifting or other suspicious activities.
  • Provided training to staff on loss prevention policies and procedures.
  • Ensured compliance with all local laws related to Loss Prevention.
  • Collaborated with store personnel on the execution of security plans during special events.
  • Adhered strictly to all company policies related to Loss Prevention operations.
  • Provided customer service assistance when needed during peak shopping times.
  • Assisted in the implementation of new technologies such as electronic article surveillance systems or CCTV cameras.
  • Implemented effective methods for deterring shoplifters from entering premises.
  • Developed relationships with local law enforcement agencies to facilitate information sharing regarding criminal activity.
  • Collaborated with law enforcement agencies during investigations and provided evidence as required.
  • Maintained a safe and secure environment for customers and employees.
  • Responded to store alarms and investigated disturbances promptly.
  • Prepared detailed incident reports following any theft or attempted theft.
  • Implemented loss prevention strategies to minimize potential theft.
  • Monitored inventory for discrepancies and investigated causes of loss.
  • Educated employees on anti-theft techniques and awareness.
  • Warned violators of rule infractions and escorted unauthorized persons off premises.

Education

Home School Beka System
Spring, Tx

Skills

  • Inventory management
  • Customer service
  • Cash handling
  • Staff training
  • Safety compliance
  • Cash register operation
  • Security protocols
  • Loss prevention
  • Stock replenishment

Languages

English
Native/ Bilingual

Timeline

Key Holder

Dollar General
07.2024 - Current

Shift Supervisor

The Texan
06.2023 - 07.2024

Fuel Center Clerk

Kroger
12.2019 - 05.2023

Assistant Store Manager

Circle K
10.2014 - 04.2019

Home School Beka System

Similar Profiles

CREATE PROFILE
Matthew Vance