Summary
Overview
Work History
Education
Skills
Timeline
Generic

Matthew Vander Pol

North Liberty,IA

Summary

Dependable Crew Member with experience and well-developed critical thinking, problem-solving and organizational skills. Exceptional communicator and team player trained in operating cash registers and serving customers. Goes above and beyond to serve guests and promote loyalty. Hardworking Crew Member boasts solid understanding of operational practices and safety standards. Capably comprehends and follows detailed instructions to complete work tasks. Contributes to overall team success with plentiful field knowledge and dedication to going beyond to properly complete tasks.

Determined Customer Service Associate (CSA) who was always trying to do the right thing to assist customers and peers whenever they needed. Would keep a calm mind when in a stressful situation. Asked great questions to expand his knowledge on how everything works as to make the job easier and faster. Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation.

Overview

2
2
years of professional experience

Work History

Customer Service Associate Cashier

Walgreens
North Liberty, Iowa
08.2023 - 12.2023
  • Provided excellent customer service by responding promptly to inquiries and requests.
  • Followed company policies regarding returns, exchanges, refunds procedures.
  • Processed payments using cash registers and credit card machines.
  • Organized merchandise in the store to ensure items were easy to locate.
  • Operated cash register accurately and efficiently while maintaining proper cash control procedures.
  • Verified age for alcohol purchases according to state regulations.
  • Managed returns and exchanges in accordance with company policies and procedures.
  • Addressed customer complaints in a timely manner while maintaining a professional attitude.
  • Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.

Crew Member

McDonald's
Washington, IA
06.2022 - 07.2023
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Resolved customer complaints in a professional manner.
  • Drove team success by quickly completing assigned tasks.
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Wiped down tables and equipment, swept and refilled stock.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
  • Informed customers about daily specials in an engaging manner.
  • Interacted pleasantly with guests to deliver quality customer service.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Restocked napkins, condiments and utensils at self-service areas during slow periods.
  • Tailored orders to address customer allergies and gluten concerns.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Brewed and served coffee and tea with preferred add-ins.
  • Scrubbed and polished counters.
  • Processed payments using cash registers and credit card machines.
  • Provided excellent customer service by responding promptly to inquiries and requests.

Education

High School Diploma -

Washington High School
Washington, IA
05.2023

Skills

  • Inventory Restocking
  • Customer Engagement
  • Menu Memorization
  • Food Running
  • Customer Service
  • Beverage Preparation
  • Valid Driver's License
  • Problem-Solving
  • Willingness to Learn
  • Teamwork and Collaboration
  • Heavy Lifting
  • Cash Handling
  • Taking Orders

Timeline

Customer Service Associate Cashier

Walgreens
08.2023 - 12.2023

Crew Member

McDonald's
06.2022 - 07.2023

High School Diploma -

Washington High School
Matthew Vander Pol