Matthew VanLingen
Glassboro,Nj
Summary
Dedicated caseworker with expertise in client management, confidentiality compliance, and crisis intervention. Proven ability to resolve issues effectively while maintaining accurate case documentation and providing financial literacy guidance. Compassionate professional skilled in crisis intervention and customer relationship management. Experienced in maintaining client confidentiality and guiding clients through financial literacy resources. Committed to supporting client recovery and ensuring adherence to recovery agreements. Compassionate Caseworker known for high productivity and efficient task completion. Specialize in client needs assessment, resource coordination, and case management planning. Excel in communication, empathy, and problem-solving to support clients effectively. Navigate challenging situations with patience and understanding to achieve positive outcomes.
Overview
5
5
years of professional experience
Work History
Caseworker
Pioneer Credit Recovery
Moorestown, New Jersey
10.2023 - Current
- Communicated effectively with clients to address inquiries and resolve issues promptly.
- Conducted follow-up communications to ensure compliance with recovery agreements.
- Provided guidance to clients on repayment options and financial literacy resources.
- Followed strict policies and procedures to maintain client confidentiality and keep data private.
- Maintained updated progress notes and case record and documented children's progress in recreational activities, treatment plans and education.
- Managed client cases and maintained accurate documentation for Pioneer Credit Recovery.
Customer Service Representative
Home Depot
Mantua, New Jersey
04.2023 - 07.2023
- Assisted customers with product inquiries and store navigation.
- Resolved customer complaints through effective communication and problem-solving.
- Maintained knowledge of current promotions and product features.
- Educated customers on product usage and installation techniques.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
Stocker
Big Lots
Glassboro, New Jersey
12.2020 - 02.2023
- Organized inventory in the stockroom to maintain a clean and efficient workspace.
- Stocked shelves with new merchandise and checked for outdated or damaged items.
- Maintained neat, safe and orderly workspace to prevent accidents and injuries.
- Lifted materials of varied weights on regular basis.
Education
High School Diploma -
Glassboro High School
Glassboro, NJ07-2021
Skills
- Client management
- Case documentation
- Financial literacy guidance
- Confidentiality compliance
- Crisis intervention
- Customer relationship management
- Cash handling
Timeline
Caseworker
Pioneer Credit Recovery
10.2023 - Current
Customer Service Representative
Home Depot
04.2023 - 07.2023
Stocker
Big Lots
12.2020 - 02.2023
High School Diploma -
Glassboro High School