Matthew Ventresca
Newtown
Summary
Banking professional with extensive experience as a Senior Universal Banker and Member Services Representative, skilled in loan processing, transaction management, and client relations. Strong background in financial operations, sales, and customer service with a proven track record of achieving measurable goals. Experienced in construction project coordination, providing crossover abilities in managing complex projects, budgeting, and vendor relations. Adept at leveraging both banking and construction expertise to drive operational efficiency and support business growth.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Construction Coordinator
Ferrandino Enterprises LLC
08.2025 - Current
- - Oversee daily office operations, ensuring efficient workflows, effective communication, and proper documentation.
- - Manage scheduling, correspondence, supply procurement, and administrative systems to support productivity.
- - Coordinate construction projects from planning through completion, serving as liaison between office staff, field teams, subcontractors, and clients.
- - Track project timelines, budgets, permits, and materials to ensure projects remain on schedule and within scope.
- - Prepare and maintain detailed project records, reports, and schedules to support executive decision-making.
- - Support leadership with operational planning, vendor management, and process improvement initiatives.
- - Foster strong communication between management and field personnel to maintain safety and quality standards.
Member Services Representative
Waterbury CT Teachers Federal Credit Union
10.2024 - 08.2025
- - Conducted transactions for deposits and loan payments.
- - Opened and established new credit union memberships.
- - Executed sales and marketing outreach initiatives.
- - Processed wire transactions and ensured compliance with internal controls.
- - Processed credit card payments.
- Provided exceptional member service by addressing inquiries and resolving issues efficiently.
- Educated members on financial products, enhancing understanding and driving engagement.
- Processed transactions accurately, ensuring compliance with credit union policies and standards.
- Conducted account maintenance and updates, ensuring data integrity and accuracy in systems.
- Handled escalated calls professionally, mitigating concerns effectively while maintaining excellent rapport with clients.
Assistant Manager / Senior Banker
Webster Bank
11.2016 - 10.2024
- Managed teller duties, account openings (savings, checking, trusts, corporate/business), and credit sales.
- Collaborated with team members to enhance customer service strategies, improving client satisfaction levels.
- Trained new staff on operational procedures, fostering a culture of teamwork and efficiency.
- Oversaw daily cash flow management, ensuring accuracy in financial transactions across the branch.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Facilitated investment sales referrals, home equity loans, bridge loans, and small business credit.
- Conducted deposit and loan payment processing.
- Performed loan closings.
- Executed insurance sales and transactions.
- Passed all audits with high marks.
- -Processed wire transactions.
- Processed credit card payments.
- Consistently achieved monthly, quarterly, and annual sales goals.
- Assisted in daily branch operations, ensuring compliance with banking regulations and policies.
Electrical Apprentice
ACI
03.2015 - 06.2016
- - Conducted rough wiring, panel building, finish work, and generator/transfer switch installations on projects in NY.
Warehouse Supervisor
MZM Group
07.2014 - 02.2015
- - Managed import/export operations, inventory audits, e-commerce distribution, and client interfacing.
Education
Associate of Science - Broadcasting/Communications
CSB Media Arts Center
01.2013
Skills
- Project coordination
- Service excellence
- Operational efficiency management
- Scheduling & Coordination
- Effective team leadership
- Consumer loan processing
- Efficient transaction processing
- Payment processing expertise
- Word Processing
- Experienced in QuickBooks software
Certification
- Developing Business Acumen – LinkedIn (Aug 2024)
- Business Acumen – LinkedIn
- Sales: Referral Selling – LinkedIn (Apr 2024)
- Lead Generation – LinkedIn
- Notary Public
- NMLS Certified, NMLS #1603517
Languages
English – Native or bilingual proficiency
Spanish – Limited working proficiency
Timeline
Construction Coordinator
Ferrandino Enterprises LLC
08.2025 - Current
Member Services Representative
Waterbury CT Teachers Federal Credit Union
10.2024 - 08.2025
Assistant Manager / Senior Banker
Webster Bank
11.2016 - 10.2024
Electrical Apprentice
ACI
03.2015 - 06.2016
Warehouse Supervisor
MZM Group
07.2014 - 02.2015
Associate of Science - Broadcasting/Communications
CSB Media Arts Center