Heidi Veskerna
Ord,NE
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
14
14
years of professional experience
Work History
Licensed Cosmetologist
Self-employeed
Ord, NE
03.2010 - Current
- Adhered strictly to health regulations when performing services such as waxing or threading.
- Educated clients on proper at-home care techniques and products to extend the life of their style or color.
- Administered chemical services such as perms, relaxers, keratin treatments and hair straightening systems.
- Demonstrated knowledge of various hairstyling techniques such as braiding or updos.
- Ensured that all necessary supplies were stocked before beginning any given service.
- Maintained a professional appearance at all times while working with clients both inside and outside the salon environment.
- Created an inviting atmosphere for all customers by providing friendly customer service.
- Performed a variety of services including hair cutting, styling, coloring, highlights and extensions.
- Attended continuing education courses in order to stay up-to-date on the latest techniques in the industry.
- Remained knowledgeable about current industry trends in order to provide accurate information to clients.
- Managed bookings efficiently by creating detailed appointment schedules with time slots allocated for each service.
- Scheduled appointments for customers using internal software system.
Butcher Assistant
Ord Locker
Ord, NE
12.2023 - 08.2024
- Maintained a safe working environment by adhering to all safety protocols established by the company.
- Labeled packages correctly before storing them in freezers or coolers.
- Weighed out portions of meat for sale based on customer requests.
- Assisted butchers in the fabrication of specialty cuts of meat as requested by customers.
- Prepared marinades, brines, rubs and sauces for various types of meats.
- Maintained a clean work area by wiping down tables, cleaning floors and disposing of waste properly.
- Adhered to USDA guidelines when labeling packaged meats ready for sale.
- Unloaded incoming shipments of meat products into cold storage areas.
- Replenished display cases with fresh product as needed throughout the day.
- Cleaned, prepared and stored meat for sale in retail cases.
- Operated cash registers to record sales transactions accurately.
- Cut, trimmed and ground meats using hand tools or power equipment.
- Provided excellent customer service by answering questions about products being sold.
- Ensured all food safety standards were met while preparing cuts of meat according to company policies.
- Rang up customers at register to process transactions and collect payments.
- Completed basic meat cutting.
- Maintained sanitization to keep surfaces and equipment clean, follow health regulations and protect customer safety.
Postal NTFT Clerk
United States Post Service
Burwell, NE
11.2018 - 01.2024
- Assisted customers with inquiries and complaints in a professional manner.
- Processed customer orders promptly and accurately.
- Organized physical files on an ongoing basis to ensure efficient retrieval times.
- Verified accuracy of all paperwork prior to submission for processing.
- Utilized computer software programs to create reports, labels, forms.
- Created memos, letters, emails, reports, presentations as requested by management.
- Scanned documents into digital formats ensuring accuracy of content.
- Provided excellent customer service to ensure satisfaction.
- Processed payments, refunds, and exchanges accurately and efficiently.
- Prepared deposits according to established procedures.
- Answered customer inquiries via phone and email.
- Collaborated with team members to complete tasks efficiently and meet deadlines.
- Performed data entry tasks to update customer accounts records.
- Entered data into computer systems accurately and efficiently.
- Greeted visitors in a friendly and professional manner while directing them appropriately.
- Received and distributed incoming mail, messages and packages to appropriate individuals.
- Followed confidentiality rules to preserve data quality and reduce potential information compromise.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Operated cash register to process cash, check, and credit card transactions.
- Performed data entry and recordkeeping tasks to track company correspondence and updates.
- Supported office clerical functions using word processing and other software, email and office machines.
- Communicated with customers and employees to answer questions or explain information.
- Trained staff members to perform work activities and use computer applications.
- Typed, formatted and edited correspondence and other documents.
- Monitored and directed work of lower-level clerks.
- Opened, sorted and routed incoming mail and prepared outgoing mail.
- Collected, counted and disbursed money to complete basic bookkeeping and banking transactions.
Education
Completed And Passed - Postal Clerical
United States Postal Service
Omaha, NE01-2019
Licensed Cosmetologist - Cosmetology Education
Xenon International Academy
Grand Island, NE01-2010
Skills
- Product and Service Explanations
- Relationship Building
- Sales expertise
- Product expertise
- Active Listening
- Payment processing expertise
Affiliations
For 20 plus years always have held 2-3 jobs and once while raising four children, Great multi tasker especially under pressure. I love a great challenge and am very strong self starter but also a wonderful team player, who loves to continue education and learn.
Accomplishments
I was valedictorian of my Cosmetology school
References
References available upon request.
Timeline
Butcher Assistant
Ord Locker
12.2023 - 08.2024
Postal NTFT Clerk
United States Post Service
11.2018 - 01.2024
Licensed Cosmetologist
Self-employeed
03.2010 - Current
Completed And Passed - Postal Clerical
United States Postal Service
Licensed Cosmetologist - Cosmetology Education
Xenon International Academy
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