Matthew Vilsaint
Lauderhill
Summary
Seeking an IT Support Specialist role where I can leverage my problem-solving skills, technical expertise, and customer service experience to provide efficient IT solutions and support. Passionate about technology, continuous learning, and optimizing system performance.
Motivated and adaptable IT Support Specialist with a strong foundation in troubleshooting, problem-solving, and customer service. Currently completing an Associate's degree in IT at Broward College with hands-on experience in retail operations. Holds an MTA certification in Introduction to Programming Using HTML and CSS. Seeking an opportunity to apply technical skills, teamwork, and critical thinking in a dynamic IT environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Grocery Clerk
Publix Supermarket
05.2022 - Current
- Provides premier customer service by assisting customers with inquiries and ensuring satisfaction
- Maintains product organization, rotation, and displays according to store standards
- Manages inventory by unloading shipments and organizing the stockroom efficiently
- Operates backroom equipment, including pallet jacks, scissor lifts, and scrub machines
- Ensures cleanliness and maintenance of store shelves, cases, and stock areas
- Works effectively in a team environment to meet company objectives and improve workflow
Education
Associate’s Degree - Information Technology
Broward College
12.2025
Skills
- IT Troubleshooting & Support
- Adaptability & Problem-Solving
- Critical Thinking & Analytical Skills
- Leadership & Team Collaboration
- Time Management & Task Prioritization
- Creativity & Effective Communication
- Customer Service & Interpersonal Skills
- Punctual and reliable
Certification
MTA: Introduction to Programming Using HTML and CSS
Projects And Volunteer Work
- Assisted in troubleshooting and resolving minor IT issues for family and friends, including software installations and network connectivity problems.
- Worked on a personal project using HTML and CSS to develop a basic portfolio website.
- Volunteered at local events, assisting with setup and technical support for sound systems and presentations.
Timeline
Grocery Clerk
Publix Supermarket
05.2022 - Current
MTA: Introduction to Programming Using HTML and CSS
Associate’s Degree - Information Technology
Broward College
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