Matthew Vogel
University Heights,OH
Summary
Technical and operations leader with over 13 years of experience delivering scalable restaurant technology solutions, optimizing services, and leading complex hospitality integrations. Adept at bridging technology, operations, and partner relations to help organizations increase efficiency, improve customer experience, and scale their digital and physical footprints.
Overview
18
18
years of professional experience
Work History
Senior Solution Engineer
OpenTable
08.2023 - 11.2025
- Served as the primary technical point of contact for customers and partners, resolving API and integration issues, ensuring SLA compliance, and managing client communication across email, Slack, and other channels.
- Collaborated with engineering, product, and security teams to troubleshoot complex technical issues, maintain security standards, and develop workarounds or alternative solutions.
- Managed API documentation and developer portal access, updating technical content, permissions, and troubleshooting resources to enhance partner and developer enablement.
- Supported partner onboarding and restaurant integrations by guiding best practices, addressing technical inquiries, and providing implementation support for the APIs under my remit.
- Launched over twenty POS, Booking, Loyalty, CRM and Voice AI integrations
Technical Manager Global Partnerships
OpenTable
10.2022 - 09.2023
- Act as the lead technical contact and subject matter expert for global partner integrations involving OpenTable's APIs and technology.
- Collaborate with partners globally to define, implement, and launch technical integrations, ensuring all requirements are met and projects are delivered on time.
- Delivered timely and precise responses to functional and technical inquiries from vendors, partners, and restaurant clients.
- Launched nine booking API partners, including Amazon Alexa as well as three POS integrations
Enterprise Solutions Lead
OpenTable
01.2019 - 10.2022
- Delivered pre and post sale technical guidance for VIP Enterprise clients while providing white glove support and leading mass integration onboardings through customized rollout strategies.
- Collaborated with Enterprise restaurant clients to assess needs, provide education on product functionality, and facilitate integrations to position OpenTable as the preferred restaurant solution.
- Coordinated across multiple teams to deliver tailored certifications, documentation, and technical solutions, successfully managing over 190 legacy software migrations to OpenTable’s flagship platform.
Senior Enterprise Operations Specialist
OpenTable
10.2015 - 01.2019
- Traveled internationally to lead pilot and full-scale rollouts of OpenTable software, delivering hands-on training and support to enterprise clients throughout implementation.
- Developed scalable rollout strategies tailored to the unique operational requirements of large enterprise customers, ensuring successful adoption.
- Authored and maintained comprehensive installation standards and training documentation, supporting consistent and efficient onboarding for major enterprise groups.
Senior Restaurant Operations Specialist
OpenTable
04.2013 - 10.2015
- Served as National Accounts Lead for field operations, directing strategic account initiatives and providing high-level support to major hospitality clients across North America.
- Managed the quality assurance process for the Central Region, implementing quality standards, monitoring field operations performance, and driving continuous improvement of the Restaurant Operations Specialists (ROS) on the team.
- Acted as a subject matter expert for all OpenTable hospitality solutions, offering product expertise, guidance, and best practices to internal teams and clients throughout the US and Canada.
- Delivered comprehensive training for new ROSs in the Central Region, ensuring proficiency in product knowledge, client service, and operational excellence.
Project Coordinator
OpenTable
09.2010 - 06.2012
- Oversaw and optimized logistics for all OpenTable installations within my assigned region.
- Balanced customer needs with operational and installation requirements to ensure efficient resource scheduling and timely completion.
- Consistently exceeded monthly installation goals and quality performance metrics through effective planning and execution.
Project Manager / Trainer
Data-Wave
05.2008 - 09.2010
- Delivered train-the-trainer and end-user sessions on programming, maintaining, and operating Aloha Point of Sale (POS) systems.
- Managed multiple restaurant accounts through the full POS implementation lifecycle, from needs assessment to deployment and ongoing support.
- Assisted with on-site POS installation, provided hands-on support during Go-Live, and ensured smooth transition to call center support.
Education
Bachelor of Arts - Human Resources Development
Northeastern Illinois University
Chicago, IL05.2008
Skills
- Customer engagement
- Requirements gathering
- Team collaboration
- Customer support
- Testing and troubleshooting
- Customer service
- Solution design
- Customer relationship management
- Issue resolution
- Project management
- Technical support
- API integration
- Detail-oriented
Accomplishments
5 time winner of Project Coordinator of the Month.
2012 Restaurant Operations Specialist - Rookie of the Year
5 time winner of Restaurant Operations Specialist of the Month
2015 Field Operations Lead of the Year
4 time Chef’s Table winner
Timeline
Senior Solution Engineer
OpenTable
08.2023 - 11.2025
Technical Manager Global Partnerships
OpenTable
10.2022 - 09.2023
Enterprise Solutions Lead
OpenTable
01.2019 - 10.2022
Senior Enterprise Operations Specialist
OpenTable
10.2015 - 01.2019
Senior Restaurant Operations Specialist
OpenTable
04.2013 - 10.2015
Project Coordinator
OpenTable
09.2010 - 06.2012
Project Manager / Trainer
Data-Wave
05.2008 - 09.2010
Bachelor of Arts - Human Resources Development
Northeastern Illinois University