Matthew Walker
Mountain Center,CA
Summary
Customer-oriented Sales and Education Professional aiming to leverage nearly 10 years of service experience. Extensive knowledge of fine wine and spirits as well as team leadership and training skills. Comfortable assisting clients and customers of all types and tailoring approach to each individual's unique needs in order to increased and repeat business. Independent and self-motivated, able to work alone or as part of a team with minimal supervision. Looking for an opportunity to use knowledge and experience to help grow a diverse clientele.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Online Chat Representative
ThirdChannel
11.2020 - 07.2023
- Drove sales and customer satisfaction by providing personal recommendations, extensive product knowledge and technical support in friendly, unscripted environment.
- Cultivated relationships with new customers and maintained good partnerships with existing clients.
- Handled high volume of live chats, assisting up to 4 customers at once.
- Consistently achieved highest customer satisfaction scores on team every year averaging 9.6/10.
Sales Professional
Total Wine & More
10.2010 - 01.2019
- Total Wine and Total Spirits Professional: Rigorous internal professional certification consisting of 12 exams. First to achieve both certifications in Washington.
- Lead sales team to expand sales and exceed goals every year by continually training team members and by developing and deepening positive customer connections.
- Established, maintained, and grew VIP client relationships.
- Trained new associates and new managers in sales strategies, specific product portfolios and general wine and spirits knowledge.
- Sent on multiple educational trips including to France, Spain, Napa and Sonoma.
- Taught public classes/tastings on wine covering range of topics and themes, and worked with management to improve future presentations.
- Multiple time Employee of the Month and Top Sales Associate.
Education
Bachelor of Arts - Theater Arts
University Of California, Irvine
Irvine, CASkills
- Customer service
- Communication skills
- Sales and Upselling
- Merchandising expertise
- Client development
- Extensive Wine, Spirits and Beer knowledge and expertise
- Training Junior Team Members and Management
- Inventory management
- PC hardware/software
Certification
- Certified Specialist of Wine, Society of Wine Educators
- Certified Beer Server (Level 1 Cicerone), Cicerone Certification Program
Timeline
Online Chat Representative
ThirdChannel
11.2020 - 07.2023
Sales Professional
Total Wine & More
10.2010 - 01.2019
Bachelor of Arts - Theater Arts
University Of California, Irvine
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