Matthew Wallace
Wonder Lake,IL
Summary
Dynamic Operations Manager with extensive experience at American Homes 4 Rent, excelling in turn/maintenance operations and budget control. Proven track record in leading teams, enhancing quality assurance, and optimizing project delivery. Skilled in vendor negotiation and stakeholder relations, driving significant improvements in operational efficiency and tenant satisfaction.
Overview
1
1
Certification
10
10
years of professional experience
Work History
District Maintenance Manager
American Homes 4 Rent
Schaumburg, USA
11.2022 - Current
- Managed district-wide turn, maintenance and capital project operations, tracking KPIs for cost, quality, schedule, and financial performance across large multi-state portfolio.
- Reviewed project progress, analyzed reports, flagged risks, and helped adjust budgets, resources, and timelines.
- Led training, coaching, inspections, and performance reviews for technicians, supervisors, and coordinators.
- Worked with property management and regional leadership to support asset quality, process improvements, and smooth project delivery.
Senior Property Manager
American Homes 4 Rent
Schaumburg, USA
03.2022 - 12.2022
- Oversaw operations and maintenance coordination for single-family rental portfolio, focusing on expense control and quality standards
- Managed daily operations of rental properties ensuring compliance with policies.
- Supervised leasing activities to attract and retain quality tenants effectively.
- Handled escalated repairs and vendor relationships, upholding compliance and enhancing resident satisfaction
- Coordinated maintenance requests to uphold property standards and tenant satisfaction.
Home Services Market Manager
Redfin
Raleigh, USA
09.2021 - 03.2022
- Managed team of superintendents, enforcing quality control and safety standards while fostering accountability and collaboration
- Recruited vendors and negotiated pricing/contracts, training superintendents on best practices and protocols to enhance operational consistency
- Directed renovation and construction operations across multiple North Carolina markets, ensuring timely project completion and adherence to local regulations
Field Manager
American Homes 4 Rent
Morrisville, USA
05.2019 - 09.2021
- Led Turn Team of 7 Field Superintendents responsible for turn and full rehab processes
- Hired and trained superintendents, enforcing accountability for budgets, schedules, quality, and contract compliance
- Conducted quality assurance inspections and implemented risk mitigation and process improvements
- Collaborated with cross-functional teams to resolve project issues and enhance operational efficiency
Property Manager
American Homes 4 Rent
Schaumburg, USA
03.2018 - 04.2019
- Managed daily operations of residential properties for effective tenant satisfaction.
- Coordinated maintenance requests and ensured timely resolution of issues.
- Conducted property inspections to maintain compliance with company standards.
- Managed maintenance escalations, repairs, and turns while driving expense control and portfolio profitability
Market Maintenance Representative
American Homes 4 Rent
Schaumburg, USA
12.2016 - 03.2018
- Coordinated maintenance work orders and vendor teams to complete projects on schedule
- Responded to tenant maintenance requests promptly and efficiently.
Education
Bachelor of Arts - Anthropology
Southern Illinois University Carbondale
Carbondale, IL01-2014
Skills
- Maintenance management
- Construction & Rehab Operations
- Project management
- Quality assurance
- Cost management
- Regulatory compliance
- Process Improvement
- Vendor negotiation
- Property Management
- KPI analysis
- Contractor oversight
- Property Management Software
- Facilities Management System
- Microsoft Office
- Team leadership
- Client relations
Certification
- Real Estate Broker License (Illinois), Active through 04/30/28
- EPA Universal Certification, Present
- Situational Leadership II (Personal & Team Leadership)
- Residential HVAC Service Technician Certificate
- Valid Driver’s License
Work Authorization
Authorized to work in the United States for any employer
Timeline
District Maintenance Manager
American Homes 4 Rent
11.2022 - Current
Senior Property Manager
American Homes 4 Rent
03.2022 - 12.2022
Home Services Market Manager
Redfin
09.2021 - 03.2022
Field Manager
American Homes 4 Rent
05.2019 - 09.2021
Property Manager
American Homes 4 Rent
03.2018 - 04.2019
Market Maintenance Representative
American Homes 4 Rent
12.2016 - 03.2018
Bachelor of Arts - Anthropology
Southern Illinois University Carbondale