Matthew Wallach

BMW Technician (Master)

Hendrick Automotive Group

01.2020 - Current

Promoted a positive working environment by consistently displaying professionalism, teamwork, and a commitment to excellence.
Collaborated with fellow technicians to troubleshoot complex issues, leading to more accurate diagnoses and faster repairs.
Maintained a high level of technical expertise by attending regular training sessions and keeping up-to-date with industry advancements.
Assisted in mentoring apprentice technicians, sharing knowledge of BMW systems and best practices for efficient work processes.
Upheld brand reputation by providing exceptional customer service throughout the entire repair process, from initial consultation to final vehicle pickup.
Enhanced customer satisfaction by performing thorough diagnostics and efficiently repairing BMW vehicles.
Exceeded quality control standards by meticulously following detailed procedures outlined in BMW service manuals during each repair job.
Reduced repair turnaround time through effective communication with service advisors and parts department staff.
Demonstrated adaptability by quickly learning and mastering new vehicle technologies as they were introduced to the market.
Completed warranty work in accordance with manufacturer guidelines, safeguarding both dealership profits and customer satisfaction levels.
Ensured vehicle safety by thoroughly inspecting, diagnosing, and repairing all necessary components during routine maintenance services.
Conducted road tests after completing repairs to verify successful resolution of issues and ensure smooth vehicle operation.
Prevented future breakdowns by proactively identifying potential problems during scheduled maintenance appointments.
Utilized advanced diagnostic software to accurately pinpoint underlying issues within vehicle systems, enabling swift resolution of problems.
Replaced damaged, missing, or defective parts with new and refurbished components.
Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
Changed, rotated, and balanced tires on different types of vehicles.
Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
Maintained accurate records of time and materials required to perform repairs and service.
Performed safety and emissions inspections.
Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
Analyzed and located malfunctions in brakes, motors, switches, and control systems.
Completed customer orders and warranty services according to manufacturer specifications.
Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
Tested newly installed equipment to determine proper functionality and compliance with regulations.
Repaired and replaced worn and damaged components.
Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
Inspected damaged vehicles to estimate repair labor cost and required parts expense.
Read and followed technical documentation to complete accurate repairs.
Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.
Explained estimates and determined repair timelines to manage customer expectations.
Corrected faults and maximized performance by rebuilding systems and individual components.
Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
Performed emissions tests according to standard procedures.
Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
Investigated customer complaints to identify cause of malfunctions.
Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
Repaired brake, exhaust, electrical and other systems for domestic automotive brands.

Summary

Overview

Work History

BMW Technician (Master)

Mechanical Technician

Education

Associate of Applied Science - Automobile Technology

Skills

Accomplishments

Timeline

BMW Technician (Master)

Mechanical Technician

Associate of Applied Science - Automobile Technology

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