Matthew Waring
Brooklyn,NY
Summary
Passionate manager with thorough experience in day-to-day business operations. Well-versed in overseeing staff members, managing suppliers and taking full control of budget. Creates an inclusive and motivating environment for staff and customers while delivering on operational, financial and strategic goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Club Manager
Blink Fitness
02.2023 - Current
- Oversee, develop and manage all club operations, managing a team of about 30 people
- Create goals focused around club KPI's, and forming action plans
- Hire, train and develop staff that includes front desk, maintenance associates, personal trainers, and assistant managers
- Plan and host events that drive business sales and impact club revenue
- Running reports and analyzing data
- High level customer service and customer experience management
Assistant General Manager
LA Fitness
08.2022 - 01.2023
- Oversee personal training program at the club level focusing on sales and revenue goals
- Personally train prospective clients, conducting assessment based workouts
- Hire and train staff on sales development and training strategies
Operations Administrator
City Fitness
11.2021 - 08.2022
- Work alongside and directly report to the VP of operations overseeing all company locations
- Train and collaborate with operations managers and coordinators
- Data entry and reporting
- Operational strategy and development
- Specialized in member experience analytics
- Create goal systems centered around KPI's for the department
- Oversee and manage rewards program
- Oversee frontline operations and projects
- Proficient in learning management systems (LMS) such as Clubconnect.
Operations Manager
City Fitness
06.2021 - 11.2021
- Manage the operations of a unique outdoor fitness facility and a staff of about 7-10 people
- High level customer service and member experience management
- Contributed to other company projects such as data analysis and rewards program
Education
Bachelor of Science - Sport And Recreation Management
Temple University
Philadelphia, PA05.2021
Skills
- Proficient in Microsoft Office: Excel, Word, & Powerpoint
- Data Analysis
- LMS
- Event Management
- Recruiting
- Sales
Volunteer Experience
Mountain B-ball AAU, 2015, 2021, Volunteered to help ensure the success of a youth basketball tournament event., Customer service, event setup and breakdown, as well as game clock duties.
Certification
CPR and AED certified
Languages
Haitian Creole
Timeline
Club Manager
Blink Fitness
02.2023 - Current
Assistant General Manager
LA Fitness
08.2022 - 01.2023
Operations Administrator
City Fitness
11.2021 - 08.2022
Operations Manager
City Fitness
06.2021 - 11.2021
Bachelor of Science - Sport And Recreation Management
Temple University
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