Microsoft 365
Matthew Weatherbee
Desktop Support Technician
Pendleton,IN
Summary
Desktop Support Technician with a proven track record at SMC Corporation of America, excelling in incident management and customer service. Recognized for enhancing operational efficiency through effective project management and critical problem-solving skills. Developed knowledge base articles that improved resolution times, showcasing adaptability and attention to detail in fast-paced environments for over 1500 users and customers.
Overview
4
4
years of professional experience
2
2
Certifications
Work History
Desktop Support Technician
SMC Corporation of America
05.2023 - Current
- Managed over 1500 end-user accounts and permissions, overseeing correct provisioning of access rights in accordance with security, best practices, and company policies.
- Identified negative hardware performance trends and common issues afflicting systems, reporting findings for remediation.
- Worked with various systems, software, and peripherals.
- Learned and implemented new software testing procedures.
- Managed change requests effectively, ensuring minimal disruption to ongoing operations while implementing necessary modifications to the platform.
- Played a crucial role in completing large-scale projects on time by providing reliable technical support during all phases of implementation.
- Tested new software and hardware prior to deployment.
- Generated reports to track performance and analyze trends.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Coordinated with other departments to facilitate seamless integration of new employees technology needs during their onboarding process.
- Contributed to the creation of knowledge base articles, enabling quicker resolution times for recurring problems among users.
Material Handler
SMC Corporation of America
03.2022 - 05.2023
- Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
- Prevented product damage by carefully loading and unloading materials using appropriate equipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Performed cycle counts and inventory control to accurately track product levels.
- Efficiently packed items into suitable containers for safe and secure shipment
- Streamlined warehouse operations by organizing inventory efficiently, leading to quicker retrieval times.
Retail Sales Associate
Walmart
06.2021 - 12.2022
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Reduced out-of-stock instances by conducting regular inventory checks and reporting discrepancies promptly.
- Worked closely with management to address any issues related to stocking procedures or inventory concerns swiftly.
Education
High School Diploma -
Pendleton Heights High School
Pendleton 05.2001 -
Skills
Interpersonal Communication
Quick Learner
Customer Service and Communication
Project management
Problem-Solving and Critical Thinking
Effective Team Collaboration
Time Management and Organization
Adaptability and Flexibility
Incident and problem management
Attention to Detail
Training and mentoring
Independent Problem Solver
Software
Infor ERP system applications
Windows Admin Tools
ServiceNow
Google Admin Console
Adobe Suite
Certification
Certified Dell Technician
Accomplishments
- Implemented a fleet of Chromebook kiosks across the company to enhance factory safety and provide convenience for end users.
- Assisted in deploying hundreds of laptops to the sales team across North America, ensuring seamless onboarding and productivity.
- Helped lead asset management systems to ensure accurate stock tracking, reducing unnecessary purchases and saving company costs.
- Led training sessions for the entire department on ServiceNow during the transition from Zendesk, using presentations and clear, thoughtful communication to effectively visualize and explain key processes within the tool.
Interests
- Graphic Design
- Music
- Hiking
- Video Games
- 3D Printing
Timeline
Arista WiFi Gold Certified Administrator
12-2024
Certified Dell Technician
12-2023
Desktop Support Technician
SMC Corporation of America
05.2023 - Current
Material Handler
SMC Corporation of America
03.2022 - 05.2023
Retail Sales Associate
Walmart
06.2021 - 12.2022
High School Diploma -
Pendleton Heights High School
05.2001 -
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