A’Tavion Morrissette
Birmingham,AL
Summary
I am pursuing my Associates degree in Computer Science with a focus in Cybersecurity from Lawson State Community College and equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Desktop Support Technician
Apex Systems
11.2024 - Current
- Collaborated with business partners and internal stakeholders to optimize scheduling of repair and upgrade jobs, minimizing resource availability disruptions.
- Identified negative hardware performance trends and common issues afflicting systems, reporting findings for remediation.
- Obtained and evaluated information about new systems, peripherals and software technology.
- Learned and implemented new software testing procedures.
- Managed end-user accounts and permissions, overseeing correct provisioning of access rights in accordance with security best practices and policies.
- Configured hardware, devices, and software to set up work stations for employees.
- Configured and tested new software and hardware.
Computer Science Intern
Lawson State
01.2024 - Current
- Repairing hardware/software and troubleshooting
- Updating systems
- Aiding students in their currelicum
- Server building
- SSH
- Samaba
- Debian
- Network Administration
- Linux
- Desktop Support Technician
- As a Desktop Support Technician, I provided technical support to end-users by troubleshooting and resolving hardware and software issues on desktop systems, laptops, and peripherals
- I was responsible for ensuring the optimal performance of user workstations, configuring new devices, and maintaining system integrity
- Customer Service
- Software trouble shooting
- Hardware shooting
- Remote support
- Migration
- Interpersonal skills
Account Merchandiser
Buffalo Rock Co.
01.2024 - 12.2024
- Responsible for maintaining product availability and merchandising products at all designated accounts
- Identify opportunities to maximize sales through improved merchandising and product placement
- Providing feedback to the sales team regarding customer needs and market trends
Online Grocery Shopper
Walmart Supercenter
01.2022 - 12.2024
- Collaborating with customer service teams to address customer inquiries and special requests
- Selecting high-quality products, ensuring accuracy in order assembly, and maintaining a quick and positive customer experience
- Communicating effectively with colleagues to ensure a smooth workflow
Education
Associates degree - Computer Science, Cybersecurity
Lawson State Community College
Birmingham, AL08-2025
Bachelor of Science - Computer Science
Alabama A & M University
Huntsville, AL05-2025
Skills
- Computer Literacy
- Interpersonal Communication
- Hardware Assembly
- System configuration
- New system deployment
- Device configuration
- Network hardware installation
- Software installation
- Adaptability
- Problem Solving
- Patience
- User assistance
Accomplishments
- Successfully configured a Samaba server for students
Certification
- IC3 Digital Literacy Certification
- Word
- PowerPoint
- Excel
Timeline
Desktop Support Technician
Apex Systems
11.2024 - Current
Computer Science Intern
Lawson State
01.2024 - Current
Account Merchandiser
Buffalo Rock Co.
01.2024 - 12.2024
Online Grocery Shopper
Walmart Supercenter
01.2022 - 12.2024
- IC3 Digital Literacy Certification
- Word
- PowerPoint
- Excel
Associates degree - Computer Science, Cybersecurity
Lawson State Community College
Bachelor of Science - Computer Science
Alabama A & M University
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