John Devon Dammacco
San Antonio
Summary
Results-driven professional with 7+ years experience in account management, focusing on building strong client relationships and driving business growth. Adept at negotiating contracts, resolving client issues, and aligning services with client needs. Proven success in fostering team collaboration and adapting to dynamic environments, showcasing excellent communication and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Account Manager
Apex Systems
08.2024 - Current
- Led client relationship management, ensuring high satisfaction and retention rates.
- Developed strategic account plans to align services with client needs.
- Analyzed market trends to identify growth opportunities for key accounts.
- Coordinated cross-functional teams to deliver on service commitments effectively.
Account Executive
Goosehead Insurance
08.2021 - 08.2024
- Managed over 50 customer calls per day.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Develop and maintain professional relationships to acquire lead flow and drive production.
- Resolved issues promptly to drive satisfaction and enhance customer service.
- Presented professional image consistent with company's brand values.
Licensed Insurance Agent
Nationwide Insurance Company
07.2018 - 08.2021
- Top 5% highest producing agent in 2019
- Streamlined claims process for clients, ensuring prompt resolution and payment of claims.
- Retained existing clientele by regularly reviewing their policies and recommending adjustments as needed to maintain optimal coverage.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Mentored junior staff members in sales techniques, product knowledge, and regulatory compliance to improve overall team performance.
Education
Associate of Science - Business Administration And Management
Blinn College
Brenham, TX08.2013
Associate of Arts - Business
Blinn College
Brenham, TX05.2013
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Customer relationships
- Account oversight
- Goals and performance
- Customer relationship management (CRM)
Timeline
Account Manager
Apex Systems
08.2024 - Current
Account Executive
Goosehead Insurance
08.2021 - 08.2024
Licensed Insurance Agent
Nationwide Insurance Company
07.2018 - 08.2021
Associate of Arts - Business
Blinn College
Associate of Science - Business Administration And Management
Blinn College
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