Summary
Overview
Work History
Education
Skills
I build computers for family and friends and game.
Additional Information
Timeline
Generic

Matthew Webster

Tallahassee,FL

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Help Desk Technician position. Ready to help team achieve company goals.

Overview

22
22
years of professional experience

Work History

Correctional Officer

Leon County Sheriff Office
08.2022 - Current
  • Informed inmates and visitors of rules, safety and security procedures and responsibilities.
  • Supervised residents during meal distribution and intake, recreation time and work-site performance.
  • Applied non-violent response tools and physical restraint during problematic situations.
  • Maintained clear and open communications with facility areas to support safe operations.
  • Coordinated activities with inmates to stimulate learning and skill development for life after incarceration.
  • Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
  • Detected potential threats and quickly defused conflicts.
  • Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
  • Enforced resident behavior management protocols and drafted incident reports for infractions.
  • Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.

Correctional Officer Sergeant

State of FloridaOct
01.2017 - 07.2022
  • Inspected conditions of locks, window bars and doors at correctional facilities to verify security and prevent escapes.
  • Prepared written reports concerning inmate's misconduct.
  • Maintained order in building and on grounds of prison.
  • Received and inspected mail and property from visitors on behalf of designated inmates.
  • Implemented defensive tactics and physical restraints to maintain safety and security of personnel and general public.
  • Briefed superiors of incidents and misconduct and recommended disciplinary actions.
  • Conducted scheduled headcounts to verify presence of prisoners.

Freight Associate

Home Depot
11.2015 - 10.2017
  • Transported freights using forklifts, pallet jacks and reach trucks.
  • Aided sales personnel in moving fixtures around warehouse or storage area.
  • Assisted in loading and unloading merchandise from delivery trucks for quick processing and stocking.
  • Used boards and pallets to stack freight at designated locations.

Customer Service Representative

Uhaul
04.2015 - 06.2015
  • Customer service
  • Rental contracts
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

Cashier Assistant

Whole Foods Market
09.2013 - 04.2014
  • Customer Service
  • Process purchases
  • Accept multiple forms of payment, assisant Customer Service Customer Recognition
  • Consumer Direct Florida
  • Elder Care Giver
  • Welcomed customers, offering assistance to help find store items.
  • Backed up cashiers ringing up large number of customers by bagging products.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Offered customers carry-out service at completion of transaction.
  • Returned carts and baskets to entryways to keep store spaces and aisles neat.
  • Greeted customers promptly and responded to questions.
  • Interacted politely with customers to promote quality service during checkout.
  • Swept and mopped front end during shifts to maintain professional appearance.
  • Answered customers' questions and provided information on store procedures or policies.

Freight Associate

Walmart
06.2012 - 09.2013
  • Assisted in loading and unloading merchandise from delivery trucks for quick processing and stocking.
  • Picked and packed required merchandise from storage areas and delivered to sales floors.
  • Aided sales personnel in moving fixtures around warehouse or storage area.
  • Used boards and pallets to stack freight at designated locations.
  • Created appropriate storage space within assigned areas, transporting and stacking received items safely.
  • Transported freights using forklifts, pallet jacks and reach trucks.

Gas Station Attendant

Circle K
02.2011 - 01.2012
  • Sold store items and vehicle services to customers.
  • Processed payments via cash, credit and debit cards and counted back change to customers to avoid cash drawer errors.
  • Collected payments for dispensed gas and tendered change or receipts to customers.
  • Refilled outdoor window maintenance stations with cleaning supplies and items.
  • Cleaned parking areas, restrooms or equipment and removed trash.
  • Activated fuel pumps to fill vehicle tanks with gasoline or diesel fuel to specified levels.
  • Collected cash payments from customers or charged purchases to credit cards.
  • Maintained adequate food and beverages in display cases and refrigerators for customer convenience.

Cashier

Publix
12.2000 - 11.2010
  • Answered customer questions and provided store information.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Worked closely with front-end staff to assist customers.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Processed sales transactions to prevent long customer wait times.
  • Collected payments and provided accurate change.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Helped customers find specific products, answered questions and offered product advice.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Operated cash register or POS system to receive payment by cash, check and credit card.

Education

Associate of Arts - Computer And Information Sciences

Tallahassee Community College
Tallahassee, FL

A+ Certification -

Columbus Technical College
Columbus, GA
01.2007

Skills

  • Developing skills include development of networks infrastructures and information technology projects
  • Previous experience on covers design, customer liaison, scope, testing, process limitations and timescales
  • Wide experience with hardware, local area networks, and many software programs
  • Crisis Prevention Intervention (CPI)
  • Ethical Standards of Conduct
  • Trained in Defensive Tactics
  • Restraint Techniques
  • Non-Violent Intervention
  • First Aid and CPR Certified
  • Inmate Supervision
  • Conduct Reporting
  • Contraband Searching
  • Firearms Training
  • Corrections
  • Head Counts
  • Microsoft Windows and Office
  • Hardware Repair
  • Software Release and Rollout
  • Computer Diagnostic Software
  • Software and Hardware Issues
  • Hardware Components
  • Video Conferencing
  • Customer Communication and Empathy
  • Organizational Skills
  • Desktop Partitioning Software
  • Switches and Routers
  • System Performance Assessments
  • Computer Workstation Setup
  • Diagnosis and Troubleshooting
  • Read Technical Manuals
  • Troubleshooting Network Issues
  • Network Testing
  • Computer Hardware Knowledge
  • Component Replacements
  • Hardware Evaluation
  • Friendly and Patient
  • Collaborative Team Player

I build computers for family and friends and game.

I have been building computers for about 23 years now give or take. I usually research the parts for the build and determine the usage for the computer, discuss the costs and how long it will take to build and charge accordingly. I even setup my home network and manage all of the relevant settings. 

Additional Information

When i worked at Publix in 2000 i used to take customers and employees computers and laptops home to try and fix them. I would also visit their residence if they could not bring the computer with them at the time. I usually only charged $20 if i could fix the issue. I was still learning at this point so many issues I could not fix like one needing a bios reflash as I didn't have the tools or software to do this. If I couldn't fix the issue I wouldn't charge and would tell them the issue and recommend how they could go about fixing the issue. I know most dos commands, i have dual booted windows and macintosh os and have delved into linux. I have done some small repairs on laptops, consoles and tried to repair and cell phone screen but more was damaged than originally thought.

Timeline

Correctional Officer

Leon County Sheriff Office
08.2022 - Current

Correctional Officer Sergeant

State of FloridaOct
01.2017 - 07.2022

Freight Associate

Home Depot
11.2015 - 10.2017

Customer Service Representative

Uhaul
04.2015 - 06.2015

Cashier Assistant

Whole Foods Market
09.2013 - 04.2014

Freight Associate

Walmart
06.2012 - 09.2013

Gas Station Attendant

Circle K
02.2011 - 01.2012

Cashier

Publix
12.2000 - 11.2010

Associate of Arts - Computer And Information Sciences

Tallahassee Community College

A+ Certification -

Columbus Technical College
Matthew Webster