Matthew Webster
Cleveland,OH
Summary
Disciplined worker with success in working within busy, fast-paced settings. Skilled in building positive personal and professional relationships. Over 10 years of sales and customer service experience. Looks to self improve and apply new knowledge to everyday tasks.
Overview
12
12
years of professional experience
Work History
Ecommerce Manager
Prime Fusion Games
Cleveland, OH
06.2021 - Current
- Photograph and create descriptions for products to sell.
- Researched methods to repair and clean video game cartridges, discs, controllers, and consoles. Applies these learned methods to everything listed for sale.
- Test product before being listed for sale.
- Keeping track of rotating shipping and other necessary supplies, and restock when needed.
- Staying informed and researching current trends within the market.
- Resolve any customer questions or issues in a timely manner.
Operations Associate
PNC
Cleveland, OH
02.2017 - 06.2021
- Participated in team meetings focused on identifying opportunities for process optimization.
- Processed and prepped mail for on-site extraction.
- Worked with veteran and government bank accounts.
- Disposed of and oversaw the destruction of government paperwork to ensure that all information was safely destroyed for company and customer confidentiality.
- Double-checked metered packages' weight and address before being shipped out.
- Operated and maintained OPEX mail sorter. These responsibilities ranged from running mail drops through the machine, updating box account numbers, daily maintenance, and calling in for new parts when something broke.
- Hand-sorted mail that was unreadable for mail sorter machine. Would organize and prep hand-sorted mail for work floor once mail sorter work was processed.
Film Crew Associate
AMC Theatres
Cleveland, OH
10.2016 - 10.2017
- Followed an ever-changing schedule of movie showtimes that would have theaters that needed to be cleaned in a timely manner.
- Restocked food and other product inventory on a regular basis.
- Responsible for maintaining the safety of the building and guests until all guests had left the building.
Senior Game Advisor
GameStop
Cleveland, OH
08.2012 - 07.2016
- Provided guidance to junior staff members regarding best practices when working with store customers.
- Maintained an up-to-date knowledge of all gaming products, services, and promotions.
- Managed inventory levels by ordering new stock when necessary.
- Demonstrated strong communication skills while interacting with customers in person or via phone calls.
- Managed daily operations including opening and closing procedures, cash handling, restocking inventory.
- Trained new employees on company policies and procedures related to gaming products and services.
- Trained new employees on customer service policies and procedures.
Education
High School Diploma -
Parma Senior High School
Parma, OH06-2012
Some College (No Degree) - Film And Video Production
Cuyahoga Community College
Cleveland, OHSkills
- Action planning
- Sales strategy development
- Verbal and written communication
- Customer Service
- Strategic Planning
- Time management
- Issue researching and resolution
- Continuous Improvement
Affiliations
- Boxing
- Video games
- Yard work
- Trading card collecting
Accomplishments
- Achieved 15% above projected profit for the holiday 2014 financial quarter at GameStop.
- Top rated and one of eBay's most reputable sellers.
Timeline
Ecommerce Manager
Prime Fusion Games
06.2021 - Current
Operations Associate
PNC
02.2017 - 06.2021
Film Crew Associate
AMC Theatres
10.2016 - 10.2017
Senior Game Advisor
GameStop
08.2012 - 07.2016
High School Diploma -
Parma Senior High School
Some College (No Degree) - Film And Video Production
Cuyahoga Community College
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