Matthew Weeks
Jamaica,NY
Summary
Security professional with 10 years of experience in customer service and safety management. Proven ability to adapt to new challenges and environments. Strong work ethic and exceptional interpersonal skills enhance team dynamics and client relations. Demonstrated capability to work independently and rapidly acquire new skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
School Aide
Board of Education
Jamaica, New York
09.2025 - Current
- Supervised daily recess and lunch periods for over 300+ students.
- Maintained a safe and organized classroom environment for all students.
- Monitored student behavior, providing guidance to ensure adherence to school rules.
- Handled School duties, managed classrooms, and coordinated documents for teachers.
Security Guard
UBS Arena
Long Island, NY
08.2022 - 09.2025
- Responsible for ensuring the safety and security of all guests, staff, and performers during events.
- Monitoring and managing crowds to prevent overcrowding and ensure safe movement.
- Ensuring guests and staff comply to the venue's rules and regulations.
Operations Specialist
Lyft
New York, New York
08.2017 - 03.2020
- Educated drivers and customers through personalized support interactions.
- Managed site operations, overseeing all rental activities and fleet management.
- Provided operational support by coordinating vehicle shuttling between locations.
- Implemented strategies to enhance customer experience and identify new opportunities.
Security Officer
Barclays center
Brooklyn, NY
01.2013 - 03.2017
- Provided exceptional customer service to elevate guest experiences.
- Performed bag checks and reviewed cameras to ensure compliance with venue rules and regulations for guests and staff.
Team Leader
Party City
Jamaica, NY
01.2015 - 05.2016
- Greeted customers and provided exceptional customer service.
- Assisted customers in selecting office supplies and technology products.
- Operated cash register and processed transactions efficiently.
Sales Associate
Staples
Jamaica, NY
08.2008 - 12.2013
- Greeted customers and provided exceptional customer service.
- Loaded and unloaded shipments, Processed transactions accurately and efficiently.
Education
Some College (No Degree) - Human Services
Borough of Manhattan CC
Skills
Customer service and support
- Data management
- Microsoft Office proficiency
- Security oversight
- Supervision skills
- Verbal and written communication
Certification
- Customer Support Professional certificate
- Fire Safety Certification
Timeline
School Aide
Board of Education
09.2025 - Current
Security Guard
UBS Arena
08.2022 - 09.2025
Operations Specialist
Lyft
08.2017 - 03.2020
Team Leader
Party City
01.2015 - 05.2016
Security Officer
Barclays center
01.2013 - 03.2017
Sales Associate
Staples
08.2008 - 12.2013
Some College (No Degree) - Human Services
Borough of Manhattan CC
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