Matthew Wells
San Antonio,TX
Summary
DoD Top Secret Clearance USA Citizen Compatible Service Eligible CompTIA Security+ Certified COMP001020341923 11/2026 Over ten years of professional technical experience Proven experience providing excellent customer service. Dependable in fulfilling requirements in a timely. Works well in a team environment Organized and attentive to detail 3 years of GS 12 as shown on SF 50 Over ten years of professional Operating Systems experience Over ten years of professional Customer support experience Five years of professional System Administration experience Over ten years of professional Oral and Written communication experience https://www.linkedin.com/in/matthew-wells-7679bb11a/
Overview
9
9
years of professional experience
1
1
Certification
Work History
IT Specialist (INFOSEC) GS 12
Air Force
Bexar, TX
02.2023 - Current
- Supported active and retired Air man, Guardians and Federal Civilian
- Resolved tickets in the Talent Management Integration Suite (TMIS) /ServiceNow ticket system.
- Provide Tier 2 admin support for Okta (ICAM software) and myFSS access for Air Force end users.
- Installed and configured Tricentis software on Pre-production servers.
Directory and Authentication Administrator
SSI/Valdez
Colorado Springs, Co
01.2022 - 02.2023
- Supported active Air man, Guardians and Federal Civilian
- Resolved tickets on the remedy ticket system for both NIPR and SIPR.
- Created and managed user accounts in Active Directory.
- Installed 3rd party software on the DC servers for the Air Force network.
- Removed oversized logs from DC servers on the Air Force network.
- Edited Group Policy (GPO) in the SIPR Active Directory on the Air Force network.
Sr. Desktop Support Technician
Jacobs
San Diego, CA
10.2021 - 12.2021
- Supported active Navy Seal
- Resolved tickets in the Remedy ticket system.
- Re-imaged both NIPR and SIPR laptops to support end users.
- Provided customer support for HP and Dell laptops, desktops, and printers.
- Provided technical system integration support on the operations and administrative functions associated with hardware, software, and operating systems, updated products, and test system software changes.
- Provided customer support with HP and Dell laptops, desktops, and printers.
System Administrator
Solute
San Diego, CA
09.2020 - 09.2021
- Setup and configuring system hardware (Dell Power Edge, Cisco Switch, Juniper router, and NAS)
- Setup and configuring software (VMware virtual machine and Windows server 2010)
- Created a standard operating procedure (SOP) to help Administrator tech refresh offline servers.
System Administrator
Watershed
San Diego Naval Base, CA
09.2019 - 07.2020
- Supported active Sailor and Federal Civilian
- Run Assured Compliance Assessment Solution (ACAS) reports for Integrated Control System (ISCS) assets.
- Patched Host-Based Security Systems (HBSS) and (ACAS) to ensure compliance with the latest patches and cybersecurity directives.
- Patched Virtual Machines (VMs), physical laptops, and servers.
- Utilized Microsoft System Center Data Protection Manager to back up devices.
System Administrator
Tek Systems/GDIT/Booz Allen
Naval Base, CA
10.2016 - 08.2019
- Supported active Sailor and Federal Civilian
- Created and managed user accounts in Active Directory.
Education
Bachelor of Science - Information System Security
ITT Technical Institute
San Diego, CA06-2011
Skills
- IT troubleshooting
- Problem-solving skills
- Information security
- End user support
Accomplishments
- Increased number of resolved job tickets
- Recipient of individual and departmental awards for providing stellar client service.
- Participated in various incentive programs and contests designed to support achievement of production goals.
Certification
- Security Plus Training - [Timeframe]
Timeline
IT Specialist (INFOSEC) GS 12
Air Force
02.2023 - Current
Directory and Authentication Administrator
SSI/Valdez
01.2022 - 02.2023
Sr. Desktop Support Technician
Jacobs
10.2021 - 12.2021
System Administrator
Solute
09.2020 - 09.2021
System Administrator
Watershed
09.2019 - 07.2020
System Administrator
Tek Systems/GDIT/Booz Allen
10.2016 - 08.2019
Bachelor of Science - Information System Security
ITT Technical Institute