Matthew Westbrook
Little River,SC
Summary
Versatile waiter with deep experience supporting busy dining rooms through accurate order taking, timely delivery, and smooth coordination with kitchen and bar staff. Strengths include customer service, POS systems, and maintaining clean, organized service areas. Ready to help improve guest satisfaction and daily restaurant operations.
Overview
15
15
years of professional experience
Work History
Waiter
Martini
North Myrtle Beach, South Carolina
08.2011 - 06.2026
- Recorded food and cocktail orders with accurate table service.
- Took orders from patrons accurately and efficiently.
- Delivered dishes and beverages with timely coordination.
- Checked guest satisfaction and addressed table concerns
- Checked with customers to ensure that they were enjoying their meals.
- Greeted guests and answered questions about menu items.
- Created a friendly atmosphere for guests upon arrival. at martini and distributed menus.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Suggested wine pairings and specialty drinks.
- Recommended wine pairings and specialty drinks
- Informed customers about specials, upselling additional food and drink items.
- Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
- Maintained clean dining areas and prepared tables for service
- Cleaned dining room chairs, tables, floors and other surfaces regularly.
- Replenished condiments, silverware, and napkins during meal services.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Coordinated with kitchen and bar staff on order updates
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Maintained cleanliness of work areas throughout shift by wiping counters and cleaning spills promptly.
- Delivered accurate checks at the end of each meal period.
- Processed payments and closed checks accurately
- Calculated charges, issued table checks, and collected payments from customers.
- Performed cashier duties such as taking payments, counting change, and issuing receipts.
- Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Presented menus to patrons, answered questions about menu items and made recommendations.
- Presented menus and answered questions regarding items.
- Garnished dishes and beverages to serve visually appealing menu items.
- Set up tables in between patrons to reduce wait times.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Guided new staff in performing essential duties to ensure efficient operations. to perform duties.
- Assisted with setting up the dining area before the shift began.
- Prepared condiment stations for customer use to enhance dining experience. and napkin containers during slack periods.
- Reviewed daily specials, menu changes and service specifications.
- Informed customers of daily specials in an engaging manner.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Responded to ad hoc cleaning duties at end of shift.
- Delivered dishes and beverages with timely coordination
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Guided new staff in performing essential duties to ensure efficient operations. to perform duties.
- Prepared checks, itemizing total meal costs and taxes.
- Responded to ad hoc cleaning duties at end of shift.
- Presented menus and answered questions regarding items.
- Garnished dishes and beverages to serve visually appealing menu items.
- Prepared condiment stations for customer use to enhance dining experience. and napkin containers during slack periods.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
Education
Westside
Anderson S.C.Skills
- Menu expertise
- Wine pairing
- Table management
- POS systems
- Cash handling
- Customer service
Timeline
Waiter
Martini
08.2011 - 06.2026
Westside