Matthew White
Dublin,OH
Summary
Experienced Training Specialist possessing superb administrative skills in managing time, people, and resources. Authoritative and clear communicator with enthusiastic style and insightful approach.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Sr. Trainer/Training Specialist
Nationwide Insurance Company
07.2014 - 02.2024
- Facilitated in-person as well as virtual classes within Claims Services
- Met with leadership to discuss trends and opportunities that may need to be addressed with training
- Proactively identified opportunities in which additional training could be beneficial
- Assessed trainees to confirm expectations of their roles are met
- Gained strong leadership skills by managing projects from start to finish
- Analyzed and evaluated training effectiveness and program outcomes
- Established supportive learning environment that fostered open communication and encouraged active participation from all trainees
Commercial Processor/Customer Service Representative
Nationwide Insurance Company
10.2006 - 07.2014
- Provided claims input and admin support for internal/external customers with accuracy and timeliness
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Met customer call guidelines for service levels, handle time and productivity
Corporate Server Trainer
Bravo Brio Restaurant Group, Inc.
01.2004 - 01.2012
- Participated in ongoing professional development opportunities to stay current on industry trends and improve service offerings continually
- Assisted in training new hires, providing guidance on restaurant standards and best practices
- Provided feedback and guidance to help servers develop industry skills and knowledge
- Worked effectively in fast-paced environments
- Supervised production and organization of multiple upscale events
Education
Bachelor of Arts - Fine Art
Columbus College of Art And Design
Columbus, OH06.2004
Skills
- Proficient in training development and delivery
- Adaptable and adept in learning new concepts quickly and efficiently
- Excellent communication skills, both verbal and written
- Applied effective time management techniques to meet tight deadlines
Certification
- The Bob Pike Group Professional Trainer Certification - Creative Training Techniques
- Kirkpatrick Four Levels Evaluation Certification Program Bronze Level
Timeline
Sr. Trainer/Training Specialist
Nationwide Insurance Company
07.2014 - 02.2024
Commercial Processor/Customer Service Representative
Nationwide Insurance Company
10.2006 - 07.2014
Corporate Server Trainer
Bravo Brio Restaurant Group, Inc.
01.2004 - 01.2012
Bachelor of Arts - Fine Art
Columbus College of Art And Design