Matthew Wilcox
Jacksonville,FL
Summary
Results-oriented General Manager with over a decade of experience in food service operations, skilled in financial reporting, vendor management, and developing training programs to elevate service standards and improve employee productivity. Proven ability to enhance customer satisfaction and streamline operations.
Overview
12
12
years of professional experience
Work History
General Manager of Food Service
Sodexo Magic
Jacksonville, FL
06.2014 - Current
- Oversaw daily operations of food service across multiple locations, ensuring adherence to high service standards.
- Managed vendor relationships to ensure quality supplies and services, contributing to cost control and operational efficiency.
- Developed training programs for staff to enhance service delivery and customer satisfaction.
- Analyzed customer feedback to improve service quality and maintained a focus on customer service excellence.
- Monitored inventory levels to maintain efficient stock management practices and reduce waste.
- Scheduled staffing levels based on daily business volume to ensure optimal service delivery.
- Trained and supervised staff in all aspects of restaurant operations, enhancing employee retention and productivity.
- Reviewed performance evaluations regularly to identify training needs and implement necessary programs.
- Implemented cost-saving measures throughout the organization while maintaining product quality and service delivery.
- Ensured compliance with local health codes and sanitation regulations, maintaining a safe working environment.
Education
High School Diploma -
Holy Rosary
Flint, MI05-1983
Skills
Timeline
General Manager of Food Service
Sodexo Magic
06.2014 - Current
High School Diploma -
Holy Rosary