Matthew Wilie
Fort Collins,CO
Summary
Adept Professional Motor Coach Operator with a proven track record at Ace Express Coaches, LLC, showcasing exceptional defensive driving and interpersonal skills. Enhanced customer satisfaction through vigilant safety practices and effective communication, contributing to a positive team environment. Demonstrated adaptability across diverse work settings, prioritizing passenger assistance and safety with an impeccable safety history.
Overview
6
6
years of professional experience
Work History
Professional Motor Coach Operator
Ace Express Coaches, LLC
02.2024 - Current
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Facilitated seamless boarding processes by verifying tickets accurately and assisting with luggage handling when needed.
- Increased customer satisfaction with excellent communication and interpersonal skills, addressing concerns promptly.
- Contributed to positive team environment by collaborating effectively with dispatchers, mechanics, and other drivers.
- Received positive feedback from passengers for courteous service and exemplary driving skills.
Trash Truck Driver
The Trash Company
08.2022 - 11.2023
- Verified assigned truck fully-fueled and safe to operate and required paperwork on board before leaving yard.
- Performed post-trip truck inspection, cleaned cab of any trash or spills incurred en route and turned in vehicle condition report.
- Positioned and returned container on customer's property with lids and doors properly replaced and containers located without risk of obstruction traffic flow or driveway entrances.
- Enhanced customer satisfaction through timely and professional waste removal services.
- Minimized wear-and-tear on equipment through careful operation techniques that prioritized longevity and efficiency.
- Prevented accidents through vigilant driving practices and strict adherence to traffic laws when operating large vehicles.
Transit Bus Operator
First Transit, Inc.
10.2018 - 05.2021
- Maintained a clean and functional vehicle, conducting thorough checks before each shift to ensure operational readiness.
- Operated with safety and skill to avoid accidents and delays.
- Provided passenger assistance, collected fares and offered schedule and route information.
- Assisted passengers with special needs, ensuring a comfortable and accessible transit experience for all riders.
- Provided exceptional customer service, addressing rider concerns with patience and professionalism.
- Developed strong relationships with regular passengers, fostering a sense of trust and reliability in the transit system.
- Maintained clean and neat shuttle for passenger comfort.
Education
Bachelor of Science - Accounting
Colorado Technical University
Colorado Springs, CO04.2026
Skills
Defensive Driving
Passenger Assistance
Weather Condition Adaptation
Safety-focused
Inclement weather driving
Impeccable safety history
Timeline
Professional Motor Coach Operator
Ace Express Coaches, LLC
02.2024 - Current
Trash Truck Driver
The Trash Company
08.2022 - 11.2023
Transit Bus Operator
First Transit, Inc.
10.2018 - 05.2021
Bachelor of Science - Accounting
Colorado Technical University
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