Matthew Wilkins
Mandeville,LA
Summary
Adaptable professional with a background in retail sales and the United States Marine Corps. Skilled in clear communication, teamwork, and resolving issues under pressure. Ready to support accurate operations, positive customer experiences, and efficient day-to-day workflow.
Overview
7
7
years of professional experience
Work History
Retail Sales Associate
Arms Merchant
08.2024 - Current
- Processed sales transactions accurately through POS systems and secure payment methods.
- Assisted customers with product selection, accessories, and compliant purchasing procedures.
- Explained product features, safety considerations, and usage guidelines to customers.
- Maintained organized inventory, restocked merchandise, and reported low stock promptly.
- Supported store compliance by following firearm transfer, documentation, and recordkeeping procedures.
- Trained new associates on sales floor standards, product knowledge, and checkout workflows.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Coordinated merchandising displays to improve product visibility and streamline customer navigation.
- Resolved customer concerns professionally while preserving positive shopping experiences.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
United States Marine Corps Radio Operator
United States Marine Corps
08.2020 - 08.2024
- Operated tactical radio systems to send and receive secure voice and data communications.
- Established communication nets using Marine Corps radios, antennas, and field expedient procedures.
- Monitored frequencies for clarity, interference, and mission-critical message accuracy.
- Maintained communication logs, message traffic, and equipment readiness records.
- Troubleshot radio malfunctions and coordinated repairs to restore continuous operations.
- Facilitated clear and effective communication between field operators and command centers during critical missions.
- Aided in planning successful missions through participation in pre-mission briefings, sharing insights on current communication capabilities and limitations.
- Maintained accurate documentation of messages transmitted and received.
- Trained new radio operators on equipment usage, protocols, and best practices to ensure proficiency within the team.
- Stayed informed on industry advancements by regularly participating in relevant training sessions, conferences, and workshops.
- Contributed to a safe working environment by adhering to safety guidelines when handling potentially hazardous materials related to radio equipment.
- Conducted regular equipment checks and maintenance, optimizing system performance and minimizing downtime.
- Coordinated effectively with other radio operators during joint operations, ensuring clear communication and efficient information sharing among all involved parties.
- Ensured proper handling of classified information, safeguarding sensitive data during radio transmissions.
- Oversaw team of 50 personnel, delivered training and maintained deployability of communications packages.
Banner Maker
Austin Reprographics Inc.
01.2020 - 08.2020
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
Education
Bachelor of Science - Information Technology
Southeastern Louisiana University
Hammond, LA05-2027
Skills
- Customer service
- Customer support
- Money handling
- Adaptability
- Cash management
- Multitasking and prioritizing
- Client support
- Customer communication
- Equipment troubleshooting
- Teamwork
- Critical thinking
- Schedule flexibility
Timeline
Retail Sales Associate
Arms Merchant
08.2024 - Current
United States Marine Corps Radio Operator
United States Marine Corps
08.2020 - 08.2024
Banner Maker
Austin Reprographics Inc.
01.2020 - 08.2020
Bachelor of Science - Information Technology
Southeastern Louisiana University