Matthew Williamette
Jordan,MN
Summary
Dynamic professional with extensive experience in roofing and guest service management at McDonald's. Proven ability to enhance team productivity and ensure exceptional customer satisfaction. Skilled in roof installation and repair, with a strong focus on safety procedures and effective communication. Committed to delivering high-quality results in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Roofing Laborer
Self Employed
04.2025 - Current
- Removed old roofing material and properly disposed of all debris to maintain clean, organized work sites.
- Performed job duties at low, medium, and advanced heights on regular basis while observing safety protocols to avoid possibility of accidents and falls.
- Completed residential and commercial projects with tight schedules by working effectively with fellow team members.
- Maintained good physical fitness in order to maintain proper balance on inclined surfaces and at high levels off ground.
- Expedited task completion through proficient use of hand tools, power tools, and other specialized equipment.
- Contributed to timely project completion by efficiently loading, unloading, and organizing materials.
- Enhanced team productivity by assisting with the repair and replacement of various roofing systems.
Guest Service Manager
McDonald's
03.2019 - 04.2021
- Resolved guest complaints effectively, demonstrating empathy and problem-solving abilities.
- Attended to customer needs, responding to questions, complaints and escalations.
- Analyzed feedback from guest surveys, identifying areas for improvement and implementing necessary changes to enhance service quality.
- Increased repeat business by ensuring exceptional customer service and maintaining positive guest relationships.
- Oversaw daily cash handling procedures at the front desk, ensuring accuracy in financial transactions while minimizing discrepancies or losses due to errors.
- Collaborated with other departments to coordinate guest services, resulting in seamless experiences for guests.
- Enhanced guest satisfaction by promptly addressing inquiries and providing personalized assistance.
- Understood and implemented safety and emergency procedures.
- Monitored staff training, scheduling and shift changes.
Education
High School Diploma - K-12th Grade
Jordan High School
Jordan, MN05.2019
Skills
- Roof installation
- Roof repair
- Carpentry
- Debris removal
- Flat roofing
- Guest Service
- Computer Skills
- Roof installations
- Flashing installation
- Safety procedures
- Team collaboration
- Supply management
- Project management
- Debris collection
- Commercial repairs
- Materials transport
- Fall protection
- Ladder control
- Clear communicator
Timeline
Roofing Laborer
Self Employed
04.2025 - Current
Guest Service Manager
McDonald's
03.2019 - 04.2021
High School Diploma - K-12th Grade
Jordan High School
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