MATTHEW WILLIAMS
Roseville,CA
Summary
Versatile clerk trained in operations management who thrives in dynamic, challenging and fast-paced professional environments. Assertive and enthusiastic, with extensive knowledge of leadership, delegation and an unsurpassed work ethic.
Overview
18
18
years of professional experience
Work History
Baker
WinCo Foods
03.2020 - Current
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Reduced waste and increased efficiency by accurately measuring ingredients and closely monitoring baking processes.
- Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
- Developed creative seasonal recipes, attracting new customers and increasing bakery sales.
- Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
- Assisted in inventory management, helping maintain appropriate stock levels for essential ingredients and supplies.
Lead Clerk
Winco Foods
10.2010 - 03.2020
- Addressed customer inquiries and resolved complaints
- Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts
- Wrote order supply requests to replenish merchandise
- Addressed and corrected sales staff communication issues in a tactful and effective manner
- Assists clerks by providing direction and leadership, and answering employee questions
- Improved customer satisfaction by addressing inquiries and resolving issues in a timely manner.
- Providing leadership, exhibiting interpersonal skills by maintaining composure and professionally addressing difficult and sometimes angry individuals including customers, vendors and co-workers.
Telesales Representative
Verizon Wireless
01.2006 - 01.2007
- Identified prospective customers using lead generating methods and received an average of 100 calls per day
- Described use and operation of merchandise to customers
- Shared product knowledge with customers while making personal recommendations
- Received and processed credit payments for over the phone purchases.
Education
Associate of Science - Computer Electronics
Heald College
Roseville, CARetail Management Certificate -
Fresno City College
Skills
- Personable
- Mathematical aptitude
- Team building
- Organized
- Process improvement strategies
- Detail-oriented
- Inventory control
- Excellent multi-tasker
- Relationship building
- Personnel training and development
- Food Safety
- Kitchen Equipment Operation
Accomplishments
Routinely helped as many as 2,000 customers each day in a high-volume retail outlet. Promoted to Lead Clerk after only eighteen months of employment.
Timeline
Baker
WinCo Foods
03.2020 - Current
Lead Clerk
Winco Foods
10.2010 - 03.2020
Telesales Representative
Verizon Wireless
01.2006 - 01.2007
Associate of Science - Computer Electronics
Heald College
Retail Management Certificate -
Fresno City College
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