MATTHEW WILLIAMS
Roseville,CA
Summary
Versatile clerk trained in operations management who thrives in dynamic, challenging and fast-paced professional environments. Assertive and enthusiastic, with extensive knowledge of leadership, delegation and an unsurpassed work ethic.
Overview
18
18
years of professional experience
Work History
Baker
WinCo Foods
Antelope, CA
03.2020 - Current
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Reduced waste and increased efficiency by accurately measuring ingredients and closely monitoring baking processes.
- Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
- Developed creative seasonal recipes, attracting new customers and increasing bakery sales.
- Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
- Assisted in inventory management, helping maintain appropriate stock levels for essential ingredients and supplies.
Lead Clerk
Winco Foods
10.2010 - 03.2020
- Addressed customer inquiries and resolved complaints
- Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts
- Wrote order supply requests to replenish merchandise
- Addressed and corrected sales staff communication issues in a tactful and effective manner
- Assists clerks by providing direction and leadership, and answering employee questions
- Improved customer satisfaction by addressing inquiries and resolving issues in a timely manner.
- Providing leadership, exhibiting interpersonal skills by maintaining composure and professionally addressing difficult and sometimes angry individuals including customers, vendors and co-workers.
Telesales Representative
Verizon Wireless
01.2006 - 01.2007
- Identified prospective customers using lead generating methods and received an average of 100 calls per day
- Described use and operation of merchandise to customers
- Shared product knowledge with customers while making personal recommendations
- Received and processed credit payments for over the phone purchases.
Education
Associate of Science - Computer Electronics
Heald College
Roseville, CARetail Management Certificate -
Fresno City College
Skills
- Personable
- Mathematical aptitude
- Team building
- Organized
- Process improvement strategies
- Detail-oriented
- Inventory control
- Excellent multi-tasker
- Relationship building
- Personnel training and development
- Food Safety
- Kitchen Equipment Operation
Accomplishments
Routinely helped as many as 2,000 customers each day in a high-volume retail outlet. Promoted to Lead Clerk after only eighteen months of employment.
Timeline
Baker
WinCo Foods
03.2020 - Current
Lead Clerk
Winco Foods
10.2010 - 03.2020
Telesales Representative
Verizon Wireless
01.2006 - 01.2007
Associate of Science - Computer Electronics
Heald College
Retail Management Certificate -
Fresno City College