Summary
Overview
Work History
Education
Skills
Timeline
Generic

Matthew Williams

Car Detailer
Cleveland,OH

Summary

Proven leader and efficient cleaner, I excelled at Fleetlogix by implementing quality assurance and waste management practices, enhancing cleanliness standards. Skilled in customer service and chemical handling, I boosted team performance and client satisfaction. My dedication to professional appearance and reliability contributed to a positive work environment and superior service delivery.

Overview

7
7
years of professional experience

Work History

Cleaner

Fleetlogix
02.2023 - Current
  • Used time management and efficient cleaning methods to meet deadlines.
  • Removed trash, debris and other waste materials from premises.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
  • Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.
  • Emptied trashcans and transported waste to collection areas.
  • Contributed to a positive working environment by addressing and resolving maintenance issues promptly.
  • Maintained high standard of cleanliness in high-traffic areas, contributing to positive first impression for visitors.
  • Contributed to team efforts by training new staff on best practices in cleaning and maintenance.
  • Mentored new hires during their onboarding process, accelerating their integration into the company culture and work environment.
  • Collaborated with company leaders and department managers to determine training needs.
  • Conducted regular skills audits to identify areas for further development, proactively addressing potential performance issues before they impacted productivity.

Delivery Driver

Uber Eats
01.2019 - Current
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.

Delivery Driver

Amazon Flex
01.2018 - Current
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.

Delivery Driver

DoorDash
01.2018 - Current
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.

Manager

Antonios Pizza
03.2020 - 02.2023
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Led cross-functional teams to achieve project goals, fostering collaboration and innovation.

Education

High School Diploma -

Carver Career And College Academy
05.2001 -

Skills

Waste Management

Housekeeping

Quality Assurance

Chemical Handling

Cleaning and sanitizing

Customer Service

Reliability and punctuality

Knowledge of cleaning products

Interior and exterior cleaning

Efficient Cleaning Techniques

Window washing proficiency

Professional Appearance

Complex Problem-Solving

Timeline

Cleaner

Fleetlogix
02.2023 - Current

Manager

Antonios Pizza
03.2020 - 02.2023

Delivery Driver

Uber Eats
01.2019 - Current

Delivery Driver

Amazon Flex
01.2018 - Current

Delivery Driver

DoorDash
01.2018 - Current

High School Diploma -

Carver Career And College Academy
05.2001 -

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Matthew WilliamsCar Detailer