Matthew Willow
Lander,WY
Summary
Correctional Officer with history of exercising sound judgment and reasoned thinking during crisis events. Develops strong rapport with prisoners and colleagues. Excellent command of detention center safety, security and emergency management protocols.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Correctional Officer
BIA-OJS
06.2018 - Current
- Enhanced facility security by conducting regular inspections and addressing potential risks.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Successfully kept daily logs, updated inmate roster, and maintained correct inmate files.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Conducted efficient inmate transfers, adhering to strict security protocols while maintaining order and control throughout the process.
Table Games Manager
Shoshone Rose Casino And Hotel
08.2013 - 10.2017
- Enhanced customer satisfaction by ensuring efficient and friendly table games service.
- Streamlined table games operations for increased revenue and improved guest experience.
- Implemented effective staff training programs, resulting in highly skilled and knowledgeable employees.
- Reduced operational costs with strategic scheduling and resource allocation.
- Collaborated with other departments to create successful cross-promotional events and initiatives.
Grocery Stocker
Wind River Casino And Hotel
06.2011 - 08.2012
- Improved store organization by efficiently stocking shelves and maintaining clean, clutter-free aisles.
- Enhanced customer satisfaction by providing prompt assistance with locating items and answering inquiries.
- Assisted in inventory management, performing regular audits to ensure accurate stock levels.
- Streamlined product restocking processes for increased efficiency and reduced time spent on tasks.
Education
High School Diploma -
Lander Valley High School
Lander05.2012
Skills
- Records Management
- Contraband Seizure
- Facility Security
- CCTV Monitoring
- Prisoner Transport
- File and Record Maintenance
- Restraint Techniques
- Conflict Resolution Skills
- Safety and Security Enforcement
- Booking Procedures
Certification
CPR Certified
Oleoresin Capsicum (OC) Spray Certified
Taser Certified
Food Handlers Certified
Timeline
Correctional Officer
BIA-OJS
06.2018 - Current
Table Games Manager
Shoshone Rose Casino And Hotel
08.2013 - 10.2017
Grocery Stocker
Wind River Casino And Hotel
06.2011 - 08.2012
High School Diploma -
Lander Valley High School
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