Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Work Availability
Timeline
OperationsManager
Matthew Wilson

Matthew Wilson

Linden,NJ

Summary

Highly coachable and passionate individual with a strong enthusiasm for learning. Empathetic, patient, and delivers exceptional customer satisfaction. Recently completed an intensive IT program focused on technical support skills, earning the Google IT Support Professional certificate. Currently studying for the CompTIA Network+ certification, with a goal of applying advanced networking skills to enhance problem-solving and customer service efforts.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service Associate Cashier

Wendy's
03.2024 - 06.2024
  • Mentored new team members on POS system operation, customer service strategies, and sales goals.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Managed high-volume customer traffic during peak hours while maintaining efficiency and accuracy in transactions.
  • Implemented effective problem-solving techniques when faced with challenging situations or dissatisfied customers.

Custom PC Builder

Freelance Business
03.2019 - 01.2021
  • Built and customized personal computers to meet client specifications, including hardware selection, assembly, and troubleshooting
  • Provided technical support for hardware and software issues, diagnosing and resolving performance problems
  • Installed and configured operating systems, drivers, and software applications to optimize functionality
  • Educated clients on best practices for system maintenance, security, and troubleshooting
  • Enhanced customer satisfaction by providing customized PC solutions tailored to individual needs and preferences.

Support Specialist

College Hunks Moving
03.2023 - 03.2024
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
  • Improved customer satisfaction by addressing and resolving technical issues swiftly and efficiently, by using organizational skills.
  • Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.

Delivery Associate

Domino's Pizza
06.2024 - Current
  • Communicated customer complaints, requests, and feedback to company management for swift resolution.
  • Maintained accurate records of all completed deliveries, ensuring proper documentation for billing purposes.
  • Collaborated with team members to meet tight deadlines during peak delivery periods.
  • Kept customers informed of any delays or issues with their deliveries, offering solutions when possible.
  • Adapted quickly to changing conditions during inclement weather or unexpected road closures, rerouting effectively while minimizing delays.

Education

Certificate - IT Support

Merit America
Washington, DC
10-2024

Skills

Time Management – Proficient in prioritizing tasks to meet deadlines and maintain efficiency in high-paced environments

Team Collaboration – Effective in working closely with colleagues and management to achieve team goals and deliver excellent service

Problem-Solving – Experienced in identifying issues and finding effective solutions to maintain smooth operations

Workflow Management – Adept at organizing and managing multiple tasks, ensuring efficient completion of projects while maintaining attention to detail

Certification

  • Google IT Professional Support Certificate
    Google, 2024

Accomplishments


  • Completed Merit America Customer Service Professional Training, gaining expertise in effective communication, problem-solving, and customer relationship management to enhance client satisfaction and service quality.

-Merit America


  • Completed Coursera's Introduction to Microsoft Excel course, building a solid foundation in data organization, analysis, and Excel functions to support data-driven decision-making.

-Coursera


  • Achieved 100% in the Using Logs to Track Issues in Linux and Windows lab, demonstrating proficiency in utilizing Linux logging tools for troubleshooting and issue resolution.

- Google Virtual Lab

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Delivery Associate

Domino's Pizza
06.2024 - Current

Customer Service Associate Cashier

Wendy's
03.2024 - 06.2024

Support Specialist

College Hunks Moving
03.2023 - 03.2024

Custom PC Builder

Freelance Business
03.2019 - 01.2021

Certificate - IT Support

Merit America

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Matthew Wilson