Matthew Wilson
Los Angeles,CA
Summary
General maintenance worker with extensive experience in diverse maintenance tasks, focusing on equipment malfunction prevention. Skilled in analyzing repair requests and troubleshooting failures, while effectively managing inventory. Recognized for enhancing operational efficiency through strong teamwork and coordination. Committed to workplace safety and improving training protocols.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server/ Bartender
Darden Restaurants, Olive Garden
Burbank, CA
11.2017 - Current
- Adhered to safety protocols while handling sharp tools and hazardous chemicals.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Maintained cleanliness of bar area, glassware, utensils, and equipment.
- Processed payments accurately using POS system, ensuring efficient transactions.
- Managed inventory of supplies including cups, napkins, and straws to facilitate service.
- Greeted customers, providing excellent service tailored to individual preferences.
- Monitored guests' alcohol consumption to prevent over-intoxication and underage drinking.
- Addressed customer complaints professionally to foster satisfaction.
Server
Darden Restaurants, Olive Garden
Burbank, CA
11.2017 - Current
- Delivered food orders promptly while ensuring excellent customer service and satisfaction.
- Maintained compliance with health safety guidelines during food preparation and service.
- Circulated within assigned areas to assess customer needs and prioritize tasks during peak hours.
- Operated POS terminals for accurate order input, bill splitting, and payment processing.
- Communicated effectively with kitchen staff regarding customer allergies and special requests.
- Promoted menu items, including desserts and specialty drinks, to optimize sales opportunities.
- Trained new servers on service protocols and company policies to enhance team performance.
- Checked identification to verify legal age for alcohol consumption, upholding responsible service standards.
Management/ Department Lead
Smart N Final
Glendale , CA
05.2025 - 07.2025
- Developed and implemented departmental policies, ensuring compliance with all regulations.
- Provided training and guidance to new employees on procedures and expectations.
- Monitored employee performance, delivering constructive feedback to meet job standards.
- Analyzed operational trends, identifying areas for efficiency improvements and cost savings.
- Managed inventory levels through effective ordering and stock monitoring practices.
- Resolved customer complaints promptly by identifying and addressing root causes.
- Coordinated cross-departmental workflows to enhance organizational efficiency.
- Oversaw department schedules, projects, and quality standards to achieve sales objectives.
Education
Welding
Los Angeles Trade Technical College
Los Angeles, CASkills
- Welding techniques and safety
- Blueprint interpretation
- Customer service and relations
- Equipment maintenance and repair
- POS management
- Problem solving and troubleshooting
- Quality control and assurance
- Inventory management
- Attention to detail
- Heat control and monitoring
- Gas metal arc welding expertise
- Grinding and finishing tools operation
- Safety compliance
- Team collaboration
- Drywall installation and repair
- Appliance installation
- Painting and plumbing repairs
- Pest control strategies
- Basic mathematics skills
Certification
- Food Handler Certification
- Alcohol and Beverage Certification
- Forklift Certification
- Power jack Certification
Languages
Spanish
Limited
Timeline
Management/ Department Lead
Smart N Final
05.2025 - 07.2025
Server/ Bartender
Darden Restaurants, Olive Garden
11.2017 - Current
Server
Darden Restaurants, Olive Garden
11.2017 - Current
Welding
Los Angeles Trade Technical College
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