Summary
Overview
Work History
Education
Skills
Timeline
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Matthew Winfield

brooklyn,NY

Summary

Dynamic professional with a proven track record in customer service and sales expertise, notably at Crosstown Solutions. Skilled in fostering client relationships, enhancing customer satisfaction, and driving sales growth. Demonstrates exceptional teamwork, adaptability, and problem-solving abilities. Achieved significant improvements in account performance through strategic planning and effective communication.

Overview

6
6
years of professional experience

Work History

Team Member

Shake Shack
07.2024 - Current
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Maintained productive, efficient approach to all tasks.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.

Theatre Sever Assistant

IPic Theaters
04.2023 - 02.2024
  • Greeted guests in with friendliness and professionalism.
  • Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
  • .clean,bus and reset tables.
  • delivered food to guest
  • prepare condiments

Account Manager

Crosstown Solutions
10.2022 - 04.2023
  • Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
  • Negotiated contract terms with clients, securing favorable agreements for both parties.

Staff Management

Summer Youth Employment Program
06.2021 - 08.2021
  • Building network through mentoring career panels,social media workshops and more
  • Worldly closely with leading corporations, non profit organizations and government agencies
  • Participated in the Ladders for Leaders program
  • Engaged in a virtual learning program, learning new skills and exploring potential careers

Camp Counselor

Fresh Air Fund
06.2019 - 08.2019
  • Assisted in the successful management of daily operations such as meal planning, activity scheduling, and site maintenance.
  • Implemented rules and regulations to enforce discipline and compliance.
  • Ensured smooth transitions between activities by efficiently managing time and resources throughout each day.
  • Boosted camp morale by fostering a supportive, inclusive, and fun environment for all participants.
  • Led groups of children safely through variety of camp activities.
  • Resolved conflicts that arose between campers by listening to complaints and finding appropriate solutions.

Deli Clerk

Deli Usa
06.2018 - 08.2018
  • Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
  • Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
  • Increased customer satisfaction by providing exceptional service and maintaining a clean, organized deli counter.
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.

Education

Criminal Justice

SUNY Buffalo State
Buffalo, NY

Criminal Justice

Kingsborough Community College of The City University of New York
Brooklyn, NY

High School Diploma -

Williamsburg Charter High School
Brooklyn, NY
06-2021

Skills

  • Customer Service
  • Positive Attitude
  • Teamwork and Collaboration
  • Problem-Solving
  • Collaboration and Teamwork
  • Attention to Detail
  • Cash Handling
  • Following Instructions
  • Clear Communication
  • Flexible Schedule
  • Cleaning
  • Sales expertise
  • Sales and Marketing
  • Multitasking
  • Time Management
  • Project Planning
  • Team Collaboration
  • Reliability
  • Adaptability and Flexibility

Timeline

Team Member

Shake Shack
07.2024 - Current

Theatre Sever Assistant

IPic Theaters
04.2023 - 02.2024

Account Manager

Crosstown Solutions
10.2022 - 04.2023

Staff Management

Summer Youth Employment Program
06.2021 - 08.2021

Camp Counselor

Fresh Air Fund
06.2019 - 08.2019

Deli Clerk

Deli Usa
06.2018 - 08.2018

Criminal Justice

SUNY Buffalo State

Criminal Justice

Kingsborough Community College of The City University of New York

High School Diploma -

Williamsburg Charter High School

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Matthew Winfield