Matthew Witham
Hillsborough,United States
Summary
-Four years of customer service experience, successfully resolving over 100,000 inquiries from customers.
-One year of grocery customer service, with a strong emphasis on teamwork to achieve the company's needs and goals.
-Computer Science student who has maintained a 4.0 GPA and has some experience with full-stack web development, with a focus on backend development.
Overview
2026
2026
years of professional experience
Work History
Dishwasher
Just Plain Dave’s
- Maintaining a clean kitchen environment, ensuring that floors and workstations are clean and up to standards.
- Properly wash and store dishes, utensils, and cookware.
- Assisting in food/kitchen prep when needed.
- Keeping dry and frozen storage organized and stocked.
Grocery Customer Service (Evening / Overnight)
Wegmans
06.2024 - Current
- Assisting customers with product information / location during store hours.
- -Stocking / replenishing aisles in a timely manner, ensuring inventory count is accurate.
- Keeping the aisles clean and free of damaged merchandise.
- Strong team-oriented tasks and communication with other team-members, offering support in other areas when needed.
- Time-management skills, making sure that the night work is completed so that the store can operate smoothly the following morning.
Customer Service Representative
SimplrFlex
10.2018 - 08.2024
- As a customer service expert, I respond to live chats and emails from a wide variety of customers from many different companies.
- I resolve the problems the customers write about by following each company's policies in a timely, accurate, and friendly manner.
- I must multi-task accurately and quickly to respond to customers from different partner companies simultaneously. This is a remote position that requires effective time management and self-discipline.
- The problems I must solve include product recommendations, technical troubleshooting, order inquiries, and more.
Education
High School -
Hillsborough High School
01.2017
Associate of Arts And Sciences - Computer Science
Raritan Valley Community College
Branchburg Township, NJ05.2026
Skills
- Communication
- Customer Service
- Microsoft Office
- Languages: Java, basic SQL, HTML
- Frameworks/Tools: SpringBoot, Thymeleaf, HTMX, JDBC, JPA
Timeline
Grocery Customer Service (Evening / Overnight)
Wegmans
06.2024 - Current
Customer Service Representative
SimplrFlex
10.2018 - 08.2024
Dishwasher
Just Plain Dave’s
High School -
Hillsborough High School
Associate of Arts And Sciences - Computer Science
Raritan Valley Community College
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