Summary
Overview
Work History
Education
Skills
Timeline
Generic

Matthew Woods

Willimantic,CT

Summary

Dynamic retail professional with extensive experience at Staples and Walmart, excelling in customer service and cash handling. Proven ability to enhance customer satisfaction and drive sales through effective communication and problem-solving. Recognized for training new staff and maintaining high standards in product management and store organization.

Overview

2
2
years of professional experience

Work History

Retail Sales Associate

Staples
Mansfield Center, CT
01.2025 - Current
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.

Dairy Clerk/frozen Food

Big Y Supermarket
Mansfield Center, CT
09.2024 - 12.2024
  • Trained new dairy clerks on rotation systems, product management and customer service.
  • Supported store reputation for quality by adhering to strict food safety guidelines during daily operations.
  • Stayed current with present, seasonal and special promotions.
  • Dealt with payments, invoices and product rotations for Number products.
  • Restocked cases with new merchandise and removed expired items for proper disposal.
  • Checked and logged temperatures in cases and coolers to maintain proper settings.
  • Checked department signage and confirmed proper pricing, making sure sale items accurate.
  • Redesigned refrigerator displays and rotation systems for Number dairy products.

Cashier/recovery

Walmart
North Windham, CT
05.2023 - 05.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Education

No Degree - Electrical, Electronics And Communications Engineering

Three Rivers Community College
Norwich, CT

Skills

  • Customer service
  • Teamwork
  • Problem-solving
  • Teamwork and collaboration
  • Cash handling
  • Customer assistance
  • Flexible schedule
  • Stocking and receiving

Timeline

Retail Sales Associate

Staples
01.2025 - Current

Dairy Clerk/frozen Food

Big Y Supermarket
09.2024 - 12.2024

Cashier/recovery

Walmart
05.2023 - 05.2024

No Degree - Electrical, Electronics And Communications Engineering

Three Rivers Community College