Matthew Woolf
Little Egg Harbor Twp
Summary
Service-oriented professional with extensive experience in high-stakes reception, security, and concierge roles. Proven track record as a polished first point of contact, specializing in front-of-house management, visitor hospitality, and conflict de-escalation. Committed to maintaining a welcoming, professional environment while ensuring the safety and seamless experience of all guests and residents.
Overview
20
20
years of professional experience
Work History
Security Operations Specialist
Allied Universal
Newark
09.2021 - 10.2025
- Front-of-House Coordination: Served as the primary point of contact for multi-site operations, managing telecommunications and radio dispatch with a focus on professional delivery.
- Access Management: Orchestrated site credentials and entry for employees, consultants, and subcontractors using C-Cure 900 systems.
- Onboarding & Training: Mentored new staff on company standards, safety protocols, and “client-first” reporting software.
- Compliance: Maintained 100% accuracy in documenting site data and incident reports for corporate auditing.
Custom Protection Officer
G4S Secure Solutions (Citi)
New Castle
01.2020 - 09.2021
- Visitor Relations: Provided high-visibility assistance and patrolled corporate access points to ensure a secure yet accessible environment for personnel.
- Asset Protection: Monitored surveillance feeds to proactively identify and address site concerns.
- Client Standards: Awarded for “Team Spirit and Innovation” for excellence in executing client-specific security and hospitality requirements.
Transportation Security Officer
Atlantic City International Airport
Egg Harbor Twp
02.2018 - 04.2019
- Public Safety & Service: Balanced rigorous screening protocols with professional passenger interaction to maintain a positive travel experience.
- Credential Verification: Managed access to restricted areas and responded to security violations with calm, clear communication.
- Safety Leadership: Served as Checkpoint Hazmat/Safety Officer, ensuring compliance with federal safety regulations.
Correctional Officer
Atlantic County Jail
Mays Landing
01.2012 - 01.2017
- Conflict Resolution: Applied non-violent de-escalation tools to manage high-stress situations and maintain facility safety.
- Logistics Management: Supervised visitation, transit, and daily shift logs with meticulous attention to detail.
0331 Machine Gunner
United States Marine Corps
Jacksonville
02.2006 - 02.2014
- Operational Discipline: Deployed in support of international operations (OIF, OEF, and Unified Response); demonstrated extreme technical proficiency and discipline in high-pressure environments.
- Honorable Discharge.
Education
High School Diploma -
Egg Harbor Township High School
Egg Harbor Township, NJFederal Law Enforcement Training -
VMD Federal Law Enforcement Training Center
GAPolice Training -
Dept. of Public Safety Training Center
Atlantic County, NJUSMC Basic Training -
Parris Island
SCSkills
- Concierge & Reception
- Front-of-House Management
- Visitor Intercept
- White-Glove Service
- Access Control
- Communication
- Interpersonal Relations
- De-escalation
- Public Instruction
- Radio Dispatch
- Operational Excellence
- Time Management
- Policy Compliance
- Quality Assurance
- Incident Reporting
- Technical Proficiency
- CCTV (ExacqVision)
- C-Cure 900 Access Management
- Emergency Response Protocols
Certifications And Awards
CPR/First Aid (Current), Hazardous Materials Controller Certificate, State of Delaware Yellow Card, G4S Team Spirit and Innovation Award, 5-Year Loyal Service Pin, Multiple Military Service Medals (Global War on Terrorism, Humanitarian Service, Iraq Campaign)
Timeline
Security Operations Specialist
Allied Universal
09.2021 - 10.2025
Custom Protection Officer
G4S Secure Solutions (Citi)
01.2020 - 09.2021
Transportation Security Officer
Atlantic City International Airport
02.2018 - 04.2019
Correctional Officer
Atlantic County Jail
01.2012 - 01.2017
0331 Machine Gunner
United States Marine Corps
02.2006 - 02.2014
High School Diploma -
Egg Harbor Township High School
Federal Law Enforcement Training -
VMD Federal Law Enforcement Training Center
Police Training -
Dept. of Public Safety Training Center
USMC Basic Training -
Parris Island