MATTHEW WORTHEY
Williamsburg
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
22
22
years of professional experience
Work History
Leadership Instructor
USCG Leadership and Management School
Yorktown
06.2021 - 07.2026
- Designed and delivered leadership training programs for diverse groups.
- Facilitated workshops emphasizing team-building and effective communication.
- Implemented innovative training techniques to improve knowledge retention.
- Mentored junior instructors in teaching methodologies and best practices.
- Evaluated participant progress through structured assessments and feedback sessions to enhance learning outcomes.
- Conducted assessments to evaluate student performance and progress towards learning objectives.
- Evaluated student progress and adjusted learning plans to foster progress.
- Collaborated with other instructors on initiatives designed for improving the program's outcomes.
- Collaborated with subject matter experts to refine course content.
- Integrated guest speakers into the curriculum.
- Created lesson plans to promote critical thinking and self-reflection among students.
- Designed assignments to help students apply theoretical concepts to real-world scenarios.
- Facilitated group discussions on topics such as effective decision-making, goal setting, and time management.
- Incorporated technology into classroom instruction when appropriate.
- Provided feedback to individuals on their leadership capabilities and potential areas of improvement.
- Evaluated existing curricular materials for relevance in today's changing environment.
- Delivered group lectures and hands-on demonstrations to instruct students.
- Managed logistics for training sessions, including venue selection and resource management. for training sessions, including scheduling and resource allocation.
- Prepared and administered tests and assessments to track and monitor academic performance.
- Provided guidance to students on course selection and career opportunities. on career paths related to leadership roles in various industries.
- Diversified presentations with skilled use of technology and audio-visual aids.
Culinary Specialist
USCG
various
04.2004 - 07.2026
- Collaborated with team to create innovative menu items and enhance existing recipes, resulting in improved customer satisfaction.
- Trained junior staff on cooking techniques and kitchen operations.
- Assisted in planning and executing special events and large-scale meal service operations to meet client expectations.
- Prepared diverse meals following safety and sanitation guidelines.
- Managed food inventory and ensured proper storage techniques.
- Coordinated with suppliers for timely delivery of fresh ingredients.
- Managed multiple tasks simultaneously while meeting tight deadlines.
- Conducted inventory of food items and supplies in order to maintain optimal stock levels.
- Assisted in training new employees on proper cooking methods and food safety practices.
- Performed quality control checks on all cooked foods before serving them to customers.
- Cleaned and sanitized food storage, preparation, and serving areas to uphold hygiene standards.
- Remained attentive to detail and committed to accurate and thorough responses to expressed culinary and service needs.
- Developed nutritious menus and ordered a variety of healthy food to change up menu offerings.
- Ordered necessary supplies from vendors within budget constraints.
- Resolved customer complaints in a professional manner.
- Reviewed weekly orders from suppliers to ensure freshness of ingredients used in dishes.
- Supervised the preparation of food items according to established recipes and standards.
- Maintained budget by monitoring inventory and purchases to reduce spending.
- Organized catering events according to client specifications.
- Trained and supervised line cooks, fostering skill development and enhancing overall kitchen efficiency.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Built and managed relationships with local vendors to obtain fresh, quality ingredients at cost-effective prices.
- Determined schedules and staff requirements necessary to prepare and plate food.
- Determined schedules and staff requirements necessary to prepare and plate food.
Education
Some College (No Degree) - Music Education
University of West Georgia
Carrollton, GASkills
- Mentorship techniques
- Leadership development
- Effective communication
- Organizational management
- Budget management
- Inventory management
- Customer satisfaction
- Customer service
- Problem solving
- Adaptability
- Compliance management
Timeline
Leadership Instructor
USCG Leadership and Management School
06.2021 - 07.2026
Culinary Specialist
USCG
04.2004 - 07.2026
Some College (No Degree) - Music Education
University of West Georgia