Matthew Wratten
Austin,TX
Summary
Reliable individual with a strong work ethic and multitasking capabilities. Excels in addressing guest needs and resolving issues promptly. Ready to contribute to a welcoming environment and build positive relationships with customers.
Overview
3
3
years of professional experience
Work History
Guest Service Agent
Omni Hotels & Resorts
Austin, TX
06.2023 - Current
- Assisted guests with luggage, ensuring timely delivery to rooms.
- Provided exceptional customer service, addressing guest inquiries and requests.
- Collaborated with front desk staff to enhance guest experiences through effective communication.
- Responded quickly to last-minute changes in guest plans or room assignments, adapting accordingly without compromising service quality.
- Managed multiple tasks simultaneously while maintaining focus on excellent customer service.
- Delivered exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Assisted in training new staff on customer service protocols and operational procedures.
- Monitored inventory levels of supplies, ensuring timely replenishment for seamless operations.
Education
High School Diploma -
Austin Community College
Austin, TX05-2032
High School Diploma -
Bastrop High School
Bastrop, TX05-2024
Skills
- Guest communication
- Listening skills
- Strong work ethic
- Patience and composure
- Team player mentality
- Reliability and punctuality
- Guest services
- Issue resolution
- Guest complaint resolution
- ASL
- Local points of interest
- Relationship building
- Multitasking Abilities
Timeline
Guest Service Agent
Omni Hotels & Resorts
06.2023 - Current
High School Diploma -
Austin Community College
High School Diploma -
Bastrop High School