Matthew Zucker
Gloversville,NY
Summary
Talented Claims Adjuster emphasizing effective time management, cost control and mediation. Self-motivated and customer-focused.
Overview
11
11
years of professional experience
Work History
Claims Adjuster
Progressive
Albany, New York
11.2023 - 11.2024
- Communicated effectively with policyholders, providing updates and explaining claim processes.
- Developed relationships with attorneys, experts and vendors in order to ensure prompt service when necessary.
- Explained loss coverage, assisted policyholders with itemizing damages and coordinated alternative living arrangements.
- Performed special projects upon request from management; completed tasks efficiently while meeting deadlines.
Sales Associate
AT&T Mobility
Albany, NY
10.2018 - 11.2023
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Bagged or packaged purchases and wrapped gifts.
- Worked with fellow sales team members to achieve group targets.
- Handled returns and exchanges according to company policies.
- Received and displayed product shipments on store retail shelves upon delivery.
Inbound Sales Representative
Spectrum Cable
Albany
10.2013 - 11.2018
- Identified customer needs and recommended products accordingly.
- Resolved customer complaints in a timely manner to ensure satisfaction.
- Stayed up to date on company offerings, product inventories and industry trends to increase revenue and maintain customer satisfaction.
- Collaborated with new customers to give details about company offerings.
- Responded to customer inquiries via phone, email and chat.
Education
Associate of Science - Criminal Justice
Fulton Montgomery Community College
Johnstown, NY06-2010
Skills
- Insurance Fraud Expertp
- Policy investigations
- Automobile claims specialist
- Attention to detail
- Highly motivated
- Empathy and patience
Timeline
Claims Adjuster
Progressive
11.2023 - 11.2024
Sales Associate
AT&T Mobility
10.2018 - 11.2023
Inbound Sales Representative
Spectrum Cable
10.2013 - 11.2018
Associate of Science - Criminal Justice
Fulton Montgomery Community College