Hi, I’m
Kristen Butler
Miami,FL
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Dynamic Claims Adjuster with drive and experience providing a superior level of customer service to clients. Bringing forth the ability to properly investigate a situation and resolve claims quickly in accordance with company and regulatory guidelines. Demonstrating consistent execution of best claim practices and a commitment to industry and company ethics.
Service-oriented and skilled at applying creative approaches to solving complex problems. Adept at developing profitable and quality-focused processes.
Deep experience in confidential litigation claims. Superbly positioned to investigate, evaluate and settle over 100 claims.
Excellent abilities to decipher fraudulent activities, analyze data, confer with legal counsel and communicate with brokers to gain details for processing claims. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
ABOUT ME
Dynamic Property Damage Adjuster-Manager-Team lead with over 5 years of experience. Highly skilled at adjudicating claims from the start to finish. I find joy and passion being able to help and assist costumers at a time of need. Whether its auto damage or homeowners damage. I put fourth 100% effort in resolving each of my claims and assuring great work ethic, providing top tier customer service and getting claims closed paid, denied, or settled at a fast pace while ensuring im following states laws and code ethics. Im currently looking to continuing to grow in my field and learn as much as possible.
Overview
11
years of professional experience
1
Certification
Work History
Assurant Specialty PropertyMiami, FL
Claims Adjuster
01.2023 - Current
Job overview
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Examined claims forms and other records to determine insurance coverage.
- Documented all investigation activity and presented reports to management.
- Verified insurance claims and determined fair amount for settlement.
- Researched and analyzed policy contracts to verify proper payment of claims.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
UNITED PROPERTY ASSOCIATESMiami, FL
Property Manager
12.2020 - 12.2022
Job overview
- Assisted in developing and implementing a new property management system
- Performed statistical analyses for projects and developed reports related to potentially sensitive information loss, such as business strategies and clients
- Implemented a new database structure that tracked facilities maintenance, identified areas of remediation and improvement, and created target goals.
- Negotiated fair settlements on behalf of the company while maintaining positive rapport with policyholders.
- Collaborated closely with claims adjusters, contractors, and other stakeholders for seamless claim management.
- Conducted thorough investigations of complex property claims, resulting in fair outcomes for all parties involved.
- Achieved higher claim resolution rates through diligent investigation procedures, ensuring accurate determination of coverage.
- Implemented fraud detection measures to protect company assets and maintain regulatory compliance.
- Developed strong relationships with policyholders to facilitate smooth claim processing and communication.
- Improved customer satisfaction by efficiently managing property claims and ensuring timely resolutions.
- Increased customer retention by delivering personalized attention during the claims process, addressing concerns promptly.
- Enhanced team productivity with regular training sessions and performance evaluations.
- Evaluated team performance metrics and implemented initiatives to drive continuous improvement in service quality.
- Managed a high volume of property claims, ensuring accurate assessments and prompt settlements.
- Optimized resource allocation by analyzing workload distribution patterns among staff members.
- Complied with established internal controls and policies.
Windhaven InsuranceDoral, FL
Property Claims Adjuster
04.2017 - 12.2020
Job overview
- Apply strong customer service, organizational and multitasking skills to efficiently manage auto insurance claims.
- Complete property appraisals on residential dwelling and commercial property including business interruption and business personal property using Xactimate program.
- Analyze homes, automobiles, boats, RV's, etc.
- Issue payments via ECS system.
- Experience in CCC estimating software systems.
- Experience with CCC pathways estimating system.
- Prepare loss reports, reservations of rights and denial documents.
- Complete inspections and estimates on vehicles to include cars, trucks, RV's, boats, motorcycles and commercial vehicles.
- Prepare arbitration responses when applicable.
- Utilize arbitration, attorneys and collection agencies as necessary to obtain results.
- Conduct claims investigations, gathering evidence and appropriate records/documentation to strengthen settlement negotiation and/or litigation.
- Recommend litigation by legal department when settlement cannot be negotiate and attend negotiation hearings if necessary.
- Act to support the primary insurance carrier in the investigation of insurance claims after hurricane Katrina and Rita.
- Write detail estimates of damage for insure and contractor using Symbility estimating platform.
- Exercised proper judgment and decision making to analyze over (100) claims per week.
- Enhanced customer satisfaction with prompt communication and consistent follow-up on claim status updates.
- Prepared reports of findings of investigations.
- Established a reputation for sound decision-making and exceptional customer service, contributing to positive feedback from both clients and colleagues within the company.
- Facilitated smooth transitions during catastrophes as part of a disaster response team, quickly addressing large volumes of claims while maintaining high-quality service standards.
- Achieved timely resolution of property claims by investigating, evaluating, and settling a variety of cases.
- Improved overall department performance metrics by consistently meeting or exceeding goals related to cycle time, productivity levels, and customer satisfaction ratings.
- Reduced company expenses by accurately determining coverage and negotiating cost-effective settlements with policyholders.
- Streamlined the claims process for increased efficiency by consistently updating claim files and maintaining accurate records.
- Maintained compliance with state regulations and company guidelines through diligent adherence to policies and procedures.
- Managed high caseloads effectively by prioritizing tasks based on complexity and urgency of claims.
- Collaborated with contractors to verify repair estimates, ensuring fair settlements for both policyholders and company.
- Assisted policyholders with understanding their coverage, providing clear explanations on policy terms and conditions throughout the claims process.
- Coordinated with other departments as needed to support claim resolution efforts, including working closely with underwriting teams to address policy-related questions or concerns.
- Negotiated claim settlements and recommended litigation when claims could not be settled.
- Expedited claim resolutions by working closely with legal teams when necessary to resolve disputed cases or potential litigation issues.
- Negotiated favorable settlement terms for complex property loss situations involving multiple parties or competing interests.
Temporary Goverment ProjectHomestead, FL
Government Contractor
07.2016 - 03.2017
Job overview
- Supports the day-to-day activities of the badge Office, including assisting applicants in all phases of the security badge process.
- Used strong technical management, program management, and cross-group collaboration skills to lead diverse functional teams.
- Improved project efficiency by streamlining communication between team members and stakeholders.
- Receives, verifies, and processes airport security badge applications.
- Reduced operational costs through effective resource allocation and budget management.
- Reviewed project in-depth to schedule deliveries and estimate costs.
- Selected tools, materials and equipment and tracked inventory.
- Cultivated a culture of continuous improvement within the team, fostering an environment of innovation and proactive problem solving.
- Facilitated seamless transitions between project phases by effectively managing resources and timelines across multiple initiatives simultaneously.
- Strengthened relationships with clients by maintaining open lines of communication and addressing concerns proactively.
- Managed complex government contracts, ensuring timely completion and compliance with regulatory requirements.
- Led efforts to secure competitive bids from subcontractors while maintaining strict adherence to contractual obligations.
- Conducted thorough market research to identify new business opportunities in the government contracting sector.
- Ensured client satisfaction through diligent oversight of deliverables, addressing issues promptly as they arose throughout the course of each project.
- Accepts and evaluates identity documents as directed by TSA/Regulatory compliance; properly handles and safeguards Personal Identifiable Information and Sensitive Security Information.
- Enters information into and retrieves information from complex computer filing systems and databases in compliance with TSA regulations.
- Assigns appropriate security access.
- Updates Criminal History Records Check (CHRC) and Rap back results into badge records.
- Receives and processes various payments.
- Fingerprints applicants on an electronic system, verifying quality for submission.
Assurance Consumer Services LLCMiami, FL
Lead Customer Service Specialist
03.2013 - 01.2016
Job overview
- Created a new customer database by entering customer information into a database.
- Handled customer inquiries, answered questions, and resolved problems in a timely manner.
- Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales.
- Developed and implemented customer service policies and procedures.
- Championed process improvements to optimize workflow and reduce errors in customer interactions.
- Assisted in hiring new team members, conducting interviews and evaluating candidate skills fitment for the role.
- Implemented new training programs to boost team performance and improve service quality.
- Reduced wait times with swift issue resolution strategies, resulting in increased customer retention.
- Oversaw daily team activities, delegating tasks efficiently to ensure high productivity levels.
- Mentored junior staff members, sharing best practices for exceptional customer service delivery.
- Streamlined communication for improved efficiency, promptly addressing inquiries and requests.
- Collaborated with cross-functional teams to enhance overall operations efficiency and effectiveness.
- Worked closely with other departments such as sales or marketing aligning company objectives towards enhancing customer experience.
- Facilitated seamless handoff of cases between shifts ensuring continuity of service excellence at all times.
- Addressed various internal and external customer questions and concerns regarding shipments, billing, status, services, carriers needs.
Education
Miami Dade CollegeMiami, FL
No Degree from Business Administration And Management
01.2025
Miami Killian Senior HighMiami, FL
High School Diploma
06.2006
University Overview
- Honoree of AP Scholar Awards
- Honor Roll
- Awarded Deans List
- 4.0 GPA
Skills
- Communication skills
- Computer literacy
- Microsoft office
- Windows
- Typing
- Microsoft word
- Supervising experience
- Analysis skills
- Property Management
- Customer service-focused
- Claims Management Expertise
- Insurance policy knowledge
- Staff Training and Development
- Property Damage Assessment
- Willing to Learn
- Attention to Detail
- Critical Thinking
- Decision-Making
- Team Building Leadership
- Risk Assessment
- Quality Assurance
- Fraud prevention
- Human resources knowledge
- Proposal Writing
- Training and mentoring
- Policy Interpretation
- Claims Investigation
- Highly motivated
- Claims Processing
- Advanced oral and written communication skills
- Insurance policy coverage knowledge
- Regulatory Compliance
Certification
- CIE - Certified Insurance Examiner
- Licensed adjuster in all 50 States
- All Lines 6-20 for over 6 years.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeContract WorkLocation Preference
HybridRemoteOn-SiteImportant To Me
Career advancementWork-life balanceCompany CultureWork from home optionPersonal development programs401k matchTimeline
Claims Adjuster
Assurant Specialty Property
01.2023 - Current
Property Manager
UNITED PROPERTY ASSOCIATES
12.2020 - 12.2022
Property Claims Adjuster
Windhaven Insurance
04.2017 - 12.2020
Government Contractor
Temporary Goverment Project
07.2016 - 03.2017
Lead Customer Service Specialist
Assurance Consumer Services LLC
03.2013 - 01.2016
Miami Dade College
No Degree from Business Administration And Management
Miami Killian Senior High
High School Diploma