JEFFREY PEREZ
Rosharon
Summary
Passionate follower of Jesus Christ searching for a new career and amazing people to work with. Hard working, kind, patient, loyal, quick learner. Working with clients upset about their vehicles or claim is a situation I have learned to diffuse over the years and turn the client's mood around. Making sure the client is satisfied after I have met with them and they are happy to be doing business with my company.
Overview
9
9
years of professional experience
Work History
Claims Adjuster
Progressive
Rosharon
02.2024 - Current
- Insurance license certified.
- Complete vehicle inspections, write estimates, determine total loss evaluations, and set clear expectations and timelines
- Negotiate repair process with body shops and come to a agreed price
- Document information related to the claim and make decisions consistent with claims standards and local laws
- Evaluate and handle claim payments and resolution of claims without payments
- Review and determine validity of any supplement requests
- Inform customers on repair process and give updates regarding their claim.
Claims Adjuster
American Auto Shield
Rosharon
07.2022 - Current
- Review claims for proper diagnosis and determine appropriate coverage
- Claims handling including gathering of labor time and cost, parts costs, enter information into system, set-up claim in system with notes, reasons for approval/denial; monitor claims through completion
- Purchase outside parts/replacement product when necessary in order to keep claims cost in line
- Knowledgeable of home appliances and systems, including electrical, plumbing and HVAC to ensure proper administration and handling
- Review all technical issues for accuracy of diagnosis, repairs, and proper repair procedures
- Perform investigation of unusual claims as requested by management by talking to customers, home service providers or any other involved parties
Loan Officer Assistant
Union Home Mortgage
Kingwood
02.2021 - 07.2022
- Very detail oriented and analyzing legal documents
- Pulling borrowers credit report
- Analyzing borrowers credit reports and determining debts
- Taking detailed loan applications
- Speaking to borrowers on a daily basis and constant communication on statues of their loan
- Calculating borrowers income
- Calculating borrowers debt to income ratios
- Collecting borrowers personal documents such as but not limited to, driver license, social security, passport, 1040 income taxes, W2's, bank statements, home owner insurance, mortgage statement, property taxes, permanent resident card
- Analyzing bank deposits in borrowers accounts
- Performing job verification's
- Assisting the team in getting the file ready for underwriting approval
- Assist in managing social media platforms
- Point of contact during regular business hours
- Manage marketing software
Technician
TESLA
Costa Mesa
02.2018 - 08.2020
- Speaking with clients face to face on vehicle concerns/damage and calming their mood.
- Writing out very detailed reports for every vehicle of what was damaged on the vehicle, what parts were replaced, what exactly was the cause of the issue/accident and what repair was made by myself that fixed the problem.
- Pricing out clients damage to vehicle but not limited to bumpers, interiors, sun roofs, A B and C pillars, head lights, tail lights, tires, wheels, hood, trunk, doors, windows windshields, motor, radiator and interiors
- Estimating labor times for repairs
- Estimating labor cost
- Driving to clients homes and repairing vehicle concerns if fixable at the privacy of their home so they wont have to drive to the dealership.
- NVH (noise vibration hardness)
- Alignments
- Tires
- Door handles
- Suspension
- Diagnosis
- Contactors
- Master chargers
- Window regulators
- High voltage battery packs
- MCU’s
- Air bags
Mechanic
Mercedes Benz of Long Beach
Long Beach
04.2016 - 11.2017
- Writing out very detailed reports for every vehicle of what was damaged on the vehicle, what parts were replaced, what exactly was the cause of the issue/accident and what repair was made by myself that fixed the problem.
- Pricing out clients damage to vehicle but not limited to bumpers, interiors, sun roofs, A B and C pillars, head lights, tail lights, tires, wheels, hood, trunk, doors, windows windshields, motor, radiator and interiors
- Estimating labor cost
- Estimating labor times for repairs
- Diagnosing CAN issues
- Diagnosing Evaporation leaks
- Diagnosing Transmission related issues
- Diagnosing Alignment related issues
- Diagnosing Misfires
- Diagnosing Airmatic suspension issues
- Diagnosing Sunroof related issues
- Diagnosing Emissions related issues
- Diagnosing Software related issues
- Diagnosing No start issues
- Diagnosing Parasitic drains
- Diagnosing Radio/ navigation GPS issues
Education
Automotive Engineering - Professional Service Writing, Automotive Engines & Repair, Automotive Under-car, Electronic Fundamentals, Electronic Technology, Automatic Transmissions / Climate Control, Fuel & Ignition Systems, Drivability & Emissions
Universal Technical Institute
Rancho Cucamonga11.2016
Automotive Engineering - Electrical / Climate Control, Suspension Systems, Telematics, Advanced Electrical, Diagnostic/ Disassembly, Engine Management, Service & Maintenance, Brakes & Traction Suspension Systems
Mercedes-Benz Drive Program
Long Beach04.2016
Behavioral Science - Behavioral Science degree
Santa Ana College
Santa Ana05.2012
Skills
- Computer Skills
- Insurance regulation
- Claims processing
- Damage assessment
- Vehicle inspection
- Negotiation skills
- Customer communication
- Technical diagnosis
- Cost estimation
- Problem solving
- Time management
- Team collaboration
- Adaptability
- Communication Skills
- Customer service
- Attention to Detail
Hobbies and Interests
- Volunteer at my church and reaching more souls for the honor and glory of Jesus Christ.
- Pistol training
- Weight lifting
- UFC
- Hiking
- Working on vehicles
References
- Hector Fuentes, Mercedes-Benz, Hector.fuentes961@gmail.com, 714-697-0662
- Thomas Michael Arellano, Hope City, thomasarellano1230@gmail.com, 281-707-2387
Languages
- Spanish, Native speaker
- English, Native speaker
Timeline
Claims Adjuster
Progressive
02.2024 - Current
Claims Adjuster
American Auto Shield
07.2022 - Current
Loan Officer Assistant
Union Home Mortgage
02.2021 - 07.2022
Technician
TESLA
02.2018 - 08.2020
Mechanic
Mercedes Benz of Long Beach
04.2016 - 11.2017
Automotive Engineering - Professional Service Writing, Automotive Engines & Repair, Automotive Under-car, Electronic Fundamentals, Electronic Technology, Automatic Transmissions / Climate Control, Fuel & Ignition Systems, Drivability & Emissions
Universal Technical Institute
Automotive Engineering - Electrical / Climate Control, Suspension Systems, Telematics, Advanced Electrical, Diagnostic/ Disassembly, Engine Management, Service & Maintenance, Brakes & Traction Suspension Systems
Mercedes-Benz Drive Program
Behavioral Science - Behavioral Science degree
Santa Ana College
Similar Profiles
MORGAN DAVISMORGAN DAVIS
Claims Generalist at ProgressiveClaims Generalist at Progressive
Shaindia Grier-StillwellShaindia Grier-Stillwell
Insurance Agent at ProgressiveInsurance Agent at Progressive
Stevie HallStevie Hall
Managed Repair Representative at ProgressiveManaged Repair Representative at Progressive
Jason SpielmanJason Spielman
Managed Repair Representative at ProgressiveManaged Repair Representative at Progressive
Houston Carver MathisHouston Carver Mathis
Finance and Grant Liasion Volunteer at Moore Vision EntertainmentFinance and Grant Liasion Volunteer at Moore Vision Entertainment