Shane Powell
Fort Lauderdale,FL
Summary
Skilled in delivering high-quality customer service while building profitable relationships. Experience in coordinating complex claims processes in compliance with regulatory requirements to reach fair and equitable settlements. Adapt at determining proper course of action for coverage and disposition of claims through effective judgment, analytical, and decision-making skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
6
6
years of professional experience
1
1
Certificate
Work History
Claims Adjuster
State Farm
Fort Lauderdale, FL
11.2022 - Current
- Evaluated extent of company liability during investigations of 10+ insurance claims per month
- Settled claims, decreased claim payouts, and researched to gather information and prepare 5 annual claims reports
- Consulted with authorities to supervise property loss claims of moderate-to-high severity
- Oversee multiple personal claims, maintaining customer service satisfaction level of 92%
- Address and respond to customer concerns in pleasant manner while managing 300+ calls per month
Field Adjuster Trainee
Universal Property & Casualty Insurance
Fort Lauderdale, FL
12.2021 - 09.2022
- Participated in preparation programs to develop abilities in claims evaluation, policy understanding, and negotiation methods.
- Assisted more experienced adjusters in claim handling and shadowed under them to learn the in's and out's of conducting investigations and managing settlements.
- Developed tech savvy skills, learned to use Xactimate and Audatex to help determine losses of a claim.
- Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
- Assessed damages to property, vehicles and personal possessions due to natural disasters or other causes.
TRAFFIC OPERATOR DISPATCHER
AECOM
Fort Lauderdale, FL
08.2018 - 11.2021
- The operator position involves working with multiple software platforms and web-based applications to carry out various tasks. Traffic Management Center Operators are accountable for utilizing Advanced Traffic Management Systems software to monitor state roads and manage events/incidents; dispatching incident management personnel; addressing public inquiries, and facilitating effective communication, coordinating, and collaborating with other staff, Florida Department of Transportation personnel, and other partnering agencies.
Skills
- Attention to Detail
- Effective Communication
- Data Entry
- Efficient Multitasking
- Issue Resolution
- Data analysis
- Time management
- Computer Skills
- Computer Skills: Xactimate, Audatex, Microsoft Word, Excel,State Farm ECS system
- Insurance Policy Knowledge
- Ability to work independently or in a team environment
- Ability to meet or exceed Performance Competencies
Certification
- 6-20 Adjuster license
- Naftrack certified
Timeline
Claims Adjuster
State Farm
11.2022 - Current
Field Adjuster Trainee
Universal Property & Casualty Insurance
12.2021 - 09.2022
TRAFFIC OPERATOR DISPATCHER
AECOM
08.2018 - 11.2021
6-20 Certification - Adjusting
Nova Southeastern University
High School Diploma -
Blanche Ely High School
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