Jessica Schussler
Lakeland,FL
Summary
Organized and detail-oriented Investigator dedicated to improving efficiency, productivity and profitability through continuous process improvement. Analytical thinker skilled at developing innovative solutions to complex problems. Exhibits exemplary work ethic and willingness to learn new processes and techniques which enhance business and team efforts. Looking to grow within the company and expand overall knowledge.
Overview
14
14
years of professional experience
Work History
Claims Adjuster
GEICO Corporate Office
01.2019 - Current
- Create/handle claims
- Take inbound calls and make outbound calls to handle claims process
- Update attorney and adverse carrier contact information
- Schedule inspections and rentals for customers
- Acknowledged customer issues and resolved their problems quickly and efficiently
- Assisted clients in understanding their available options and helped them select the right service plans for their needs
- Effectively communicated with other employees and upper management to ensure complete care of customers
- Evaluated the customers' needs and provided service options to meet their requirements.
Server
Rainforest Cafe
11.2016 - 01.2019
- Completed all side work after completion of dining service
- Completed an entire food service and training course when hired as a restaurant server
- Delivered outstanding customer service by serving food and drinks to guests
- Ensured all meals served to patrons met quality standards
- Helped resolve guest problems by remaining positive, friendly and respectful
- Increased check average amount [number %] by working to upsell various food and drink items to patrons
- Memorized an extensive menu of over [number] food items, [number] drinks and all ingredients.
Server/Supervisor
Finley's Grill & Smokehouse
02.2010 - 09.2016
- Effectively communicated with other employees and upper management to ensure complete care of customers
- Evaluated the customers' needs and provided service options to meet their requirements
- Greeted customers and offered them assistance where possible
- Acknowledged customer issues and resolved their problems quickly and efficiently
- Accepted and processed customer payments in cash, credit cards and checks, checking for validity
- Handle daily reports
- Monitored employees performance.
Education
Some College (No Degree) - Graphic Design
Lansing Community College
Lansing, MISome College (No Degree) - Business
Florida Southern College
LakelandSkills
- Customer service skills
- Attention to detail
- Dependable
- Efficient
- Detail oriented
- Documentation and reporting
- Multi-tasking and negotiation
- Organizational skills
- Problem-solving abilities
- Claims Processing and investigation
- Advanced oral and written communication skills
Initials
JS
Timeline
Claims Adjuster
GEICO Corporate Office
01.2019 - Current
Server
Rainforest Cafe
11.2016 - 01.2019
Server/Supervisor
Finley's Grill & Smokehouse
02.2010 - 09.2016
Some College (No Degree) - Graphic Design
Lansing Community College
Some College (No Degree) - Business
Florida Southern College
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