Victoria Burris
Royse City
Summary
Administrative professional with a track record in claims processing and customer service. Recognized for accurately evaluating claims, negotiating settlements, and maintaining high client satisfaction. Strong contributor to team efficiency and workflow improvements in fast-paced environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Claims Adjuster
ESIS
10.2025 - Current
- Evaluated insurance claims for accuracy and compliance with company policies.
- Reviewed medical records and documents to assess claim validity and coverage.
- Negotiated settlements with claimants or their representatives in order to resolve disputes quickly and economically.
- Collaborated with clients to gather necessary information for claim processing.
- Handles litigated files with claimant counsel and defense counsel.
- Participated in team meetings to discuss workflow improvements and process efficiency.
Licensed Realtor
Fathom Realty
09.2022 - Current
- Negotiate on behalf of the client
- Created and executed targeted marketing strategies that increased visibility of listings
- Advised and informed prospective clients on current market activities and conditions.
- Facilitated communication between buyers and sellers, enhancing the transaction experience for both parties.
- Addressed and resolved client concerns regarding home purchases, ensuring high satisfaction ratings
- Compared properties with similarly sold properties to determine competitive market prices.
- Review market statistics
- Assist Homebuyers and Sellers
Claims Coordinator
Esis
02.2022 - 10.2025
- Reviewed and processed claims.
- Established efficient claims setup procedures for streamlined operations.
- Assisted adjusters in case management, enhancing resolution speed.
- Utilized Excel and Word to maintain accurate documentation and reporting.
- Answered phone inquiries, providing timely support to clients and staff.
- Resolved issues through active listening and escalated major problems to management.
- Managed accounts payable functions to maintain financial accuracy.
Education
High school diploma -
Hillcrest High School
Dallas, TX05-2003
Skills
- Claims assessment
- Claim processing
- Property claims
- Injury settlements
- Settlement negotiation
- Insurance negotiation
- Contract negotiation
- Negotiation tactics
- Market analysis
- Office software proficiency
- Customer service skills
Certification
- CPR Certification, Present
- Real Estate License, Present
- ADJUSTER LICENSE, 08/01/22
Personal Information
Work Permit: Authorized to work in the US for any employer
Volunteer Work
- Assisted with special events and programs.
- Food handler license and TABC for serving at events
Timeline
Claims Adjuster
ESIS
10.2025 - Current
Licensed Realtor
Fathom Realty
09.2022 - Current
Claims Coordinator
Esis
02.2022 - 10.2025
High school diploma -
Hillcrest High School