CORINA JAMES
Irving,TX
Summary
Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty. Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Claims Adjuster
Statefarm Insurance
12.2022 - Current
- Answered customer questions regarding deductibles.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Prepared summaries of damage, payments, and policy coverage.
- Examined claims forms and other records to determine insurance coverage.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Followed up with insured individuals regarding premium and deductibles payments.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Researched claims and incident information to deliver solutions and resolve problems.
- Analyzed information gathered by investigation and report findings and recommendations.
Social Media Marketer and Reception
IBrowrehab
09.2020 - 01.2023
- Contributes to marketing strategy by leveraging social media to identify and acquire customers
- Obtains market share by developing social media marketing plans and programs for each product and directing promotional support
- Maintains online relations with customers by organizing and developing specific customer- relations programs
- Provides short- and long-term market forecasts and reports by directing market research collection, analysis, and interpretation of market data
- Develops new approaches for market development, acquiring and analyzing data, and consulting with internal and external sources
- Maintains research database by identifying and assembling marketing information
- Provides marketing information by answering questions and requests
- Maintains social media marketing staff by recruiting, selecting, orienting, and training employees
- Maintains social media marketing staff job results by counseling and disciplining employees; and planning, monitoring, and appraising job results
- Completes social media marketing department operational requirements by scheduling and assigning employees and following up on work results.
- Created and distributed monthly newsletters to stay in touch with followers
Patient Care Advocate
Cigna- Chime solutions
07.2022 - 12.2022
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Provided knowledgeable and compassionate service in response to patient questions and concerns.
- Helped patients understand care, coverage and payment responsibilities and rights.
- Managed database of patient information and frequently used computerized systems to track details.
- Gathered and analyzed patient information to determine special program eligibility.
- Worked with patients to appeal insurance decisions and coordinated with providers to resolve problems.
- Analyzed accuracy and completeness of patient documents such as insurance claims, medical bills and legal paperwork.
- Documented patient activities, problems with coverage and hospital actions.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Obtained informed consent and payment documentation from patients and filed in system.
- Explained policies, procedures and services to patients.
Education
High School Diploma -
College Station High School
College Station 08.2014 -
Skills
Automobile Claims Specialist
undefinedAdditional Information
- CERTIFICATIONS AND LICENSES , N/a
Certification
Adjuster License
Timeline
Adjuster License
01-2023
Claims Adjuster
Statefarm Insurance
12.2022 - Current
Patient Care Advocate
Cigna- Chime solutions
07.2022 - 12.2022
Social Media Marketer and Reception
IBrowrehab
09.2020 - 01.2023
High School Diploma -
College Station High School
08.2014 -
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