Joaselis Rodriguez
Haines City,FL
Summary
Aspiring communication specialist student seeking employment with strong organizational skills eager to secure entry-level receptionist position. Ready to help the team achieve company goals. Bringing forth a motivated attitude and a variety of powerful skills. Adept in various social media platforms and office technology programs. I am committed to utilizing my skills to further the company's mission.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Claims Adjuster
GEICO
05.2024 - Current
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Examined claims forms and other records to determine insurance coverage.
- Verified insurance claims and determined fair amount for settlement.
Front Desk Agent
The Grove Resort And Spa
05.2023 - 05.2024
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Collected room deposits, fees, and payments.
Customer Service Representative
Sitel Corps
07.2022 - 03.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Assistant Manager
Mark Filstein MD Plastic Surgery Clinic
07.2020 - 08.2021
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Education
Associate of Arts - Communications
Borough of Manhattan Community College
New York, NY08.2024
Skills
- Data entry
- Customer relations
- Detail Oriented
- Computer Skills
- Office Management
- Effective Planning
- Payment Processing
- Problem-solving skills
- Organizational Skills
- Bookkeeping
Certification
- Certified Professional Public Adjuster (CPPA) - National Association of Public Insurance Adjusters.
- Accredited Claims Adjuster (ACA) - Florida Department of Financial Services or equivalent.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Claims Adjuster
GEICO
05.2024 - Current
Front Desk Agent
The Grove Resort And Spa
05.2023 - 05.2024
Customer Service Representative
Sitel Corps
07.2022 - 03.2023
Assistant Manager
Mark Filstein MD Plastic Surgery Clinic
07.2020 - 08.2021
- Certified Professional Public Adjuster (CPPA) - National Association of Public Insurance Adjusters.
- Accredited Claims Adjuster (ACA) - Florida Department of Financial Services or equivalent.
Associate of Arts - Communications
Borough of Manhattan Community College
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