MATTHEW A. E. TURNER
Apalachin,NY
Summary
Detail-oriented IT professional excelling in business development automation, process improvement, and quick acquisition of new skills, while promoting cybersecurity best practices organization-wide.
Overview
8
8
years of professional experience
Work History
IT LIMS Administrator
Q2 Solutions
03.2021 - Current
- Remote
- Integrate SAAS Solutions into preexisting Thermo Fisher Laboratory Inventory Management (LIMS) systems
- Engineer and develop API’s to interface with internal and external SAS applications
- Manage supported systems through ServiceNow ticketing queue and JIRA platform
- Administrator and engineer company’s Bartender and sample management printing across all corporate locations
- Key stakeholder in maintaining change control compliance, adhering to ISO, SOC 2, HIPPA, GxP
- Develop and maintain database queries in SQL and Oracle utilizing tools such as TOAD and Microsoft Studio
- Administer corporate Windows and Linux servers on-premise and in Amazon Web Services (AWS)
- Lead developer for automation utilizing scripts developed in PowerShell and Batch to increase business productivity and software integrations
- Charged with integrating company applications with Single-Sign-On (SSO)
- Directly interface with clients and internal executive teams to promote security and compliance awareness
- Create supporting documentation that empower and enable user community to extend skills, leverage system features and find resolutions to questions without intervention from the support team.
Federal Healthcare Help Desk Technician
iARx
06.2020 - 03.2021
- Managed and executed Department of Defense escalation tickets for products and services pertaining to hardware, software, and robotic mechanisms
- Developed Department of Defense escalation policies and procedures for companies’ Help desk technicians
- Built customer on-premise environments and deployed prerequisite infrastructure for project integration's
- Managed infrastructures databases using Microsoft SSMS
- Traveled to customers locations to deploy, service, and train employees about robotic pharmaceutical products
- Directly supported all software, hardware and robotic platforms internally developed
- Integrated customers Active Directory into software deployed for SSO
- Interfaced with engineering peers to develop patches and remediation fixes for product defects
- Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from the support team
- Directly supported customers (Amazon, Walgreens, John Hopkins, and Publix).
IT Technician
Pennsylvania College of Technology
08.2017 - 05.2020
- Directly supported college community through KACE and TeamDynamix tickets
- Improved IT processes to increase first call resolutions on helpdesk
- Interacted with college faculty and students to directly support managed applications
- Managed college Active Directory and Microsoft Azure environments
- Tested and deployed college patches for operating systems and 3rd party applications using Microsoft SCCM
- Maintained on-premise server environment using VMWare ESXI and Hyper-V
- Performed Network analysis on firewalls and infrastructure to thwart vulnerabilities
- Developed and maintained system images deployed to college hardware using tools such as Microsoft Deployment Toolkit, Acronis, and Norton Ghost
- Addressed malware, ransomware and other Cybersecurity threats within infrastructure
- Promoted Cybersecurity awareness through training and documentation.
IT Technician
Pinnacle Computer Technologies
06.2015 - 01.2020
- Sold and configured new hardware devices and software platforms to business and residential customers
- Collaborated with vendors to reduce costs in hardware products and subscriptions offered
- Patched software and installed new versions to eliminate security problems and protect data
- Removed malware, ransomware and other threats from customer systems
- Created support documentation for peers to quickly and efficiently resolve customer incidents
- Demonstrated professionalism and courtesy with customers while working to resolve complaints, problems or respond to questions.
Education
Bachelor of Science - Information Assurance And Cyber Security
Pennsylvania College of Technology
Williamsport, PA2020
Skills
- Technical Expertise: Proficient in hardware and software support, with a strong aptitude for troubleshooting technical issues Experienced in business process automation, incident management, and maintaining high levels of customer satisfaction
- Compliance and Regulations: Well-versed in ISO, SOC2, GXP, and HIPPA compliance and audit regulations Able to ensure that systems and processes adhere to these standards
- Cybersecurity: Skilled in ethical hacking and implementing security measures to protect digital assets Proficient in contingency planning and disaster recovery strategies
- Policy Development: Capable of writing and implementing policies related to HIPAA, NIST, and ITIL standards, ensuring adherence to industry best practices
- Programming Languages: Experienced in Python, Java, PowerShell, SQL, Oracle, and Batch scripting for a wide range of applications and solutions
- Platform Proficiency: Knowledgeable in managing Windows Client OS, Windows Server, macOS, Unix, Linux, VMware ESXi, Citrix, HyperV, Azure, and AWS environments
- Software Expertise: Well-versed in ServiceNow, KACE, TeamDynamix, Salesforce, JIRA, Active Directory, Microsoft SCCM, Microsoft SSMS, Microsoft MDT, and Toad for SQL/Oracle, enhancing productivity and efficiency within organizations
Timeline
IT LIMS Administrator
Q2 Solutions
03.2021 - Current
Federal Healthcare Help Desk Technician
iARx
06.2020 - 03.2021
IT Technician
Pennsylvania College of Technology
08.2017 - 05.2020
IT Technician
Pinnacle Computer Technologies
06.2015 - 01.2020
Bachelor of Science - Information Assurance And Cyber Security
Pennsylvania College of Technology
Similar Profiles
Alexa BaumanAlexa Bauman
Program Facilitator at Q2 SolutionsProgram Facilitator at Q2 Solutions
Marinna PetersonMarinna Peterson
Team Lead, Laboratory Operations at Q2 SolutionsTeam Lead, Laboratory Operations at Q2 Solutions
Yakariel Judah IIYakariel Judah II
Inventory Control Specialist at Q2 SolutionsInventory Control Specialist at Q2 Solutions
Moniah BullockMoniah Bullock
Lab Technician at Q2 SolutionsLab Technician at Q2 Solutions
Rebecca DavisRebecca Davis
Grocery Store Attendent at Weis Markets IncGrocery Store Attendent at Weis Markets Inc