MATTHEW ALDEN SMITH
Communicative & Conscientious Support Representative
Folsom,CA
Summary
Resourceful and dedicated civil servant successful at managing multiple priorities with a positive attitude. Enthusiastic about pursuing opportunities to learn new skills and contribute to organizations success.
Overview
19
19
years of professional experience
5
5
years of post-secondary education
Work History
Correctional Officer
State of California
Represa, California
08.2011 - Current
- Attended regular training to maintain awareness of current processes and best practices
- Provided guidance and support to inmates to help reintegrate in society and establish new beginnings.
- Identified needed updates to correctional plans and assigned inmates to appropriate housing.
- Assisted in development of procedures and policies to maintain peace and order in facility.
- Established positive working relationships and maintained boundaries with resident offenders.
- Built solid relationships with staff and residents to keep institution safe and secure.
- Responded to emergency situations and de-escalated hostile confrontations.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Enforced rules and regulations to maintain order among inmates.
- Observed behavior of residents individually and in groups.
Youth Correctional Officer
State of California
Ione, California
02.2007 - 08.2011
- Established positive working relationships and maintained boundaries with resident offenders.
- Built solid relationships with staff and residents to keep institution safe and secure.
- Strived to attain constructive relationships with juveniles by developing trust and mutual respect and learning interests and abilities
- Managed crisis by re-establishing direct contact with juveniles upon stabilization of situation
- Attended regular training to maintain awareness of current processes and best practices
- Documented inmate behavior and activities in logbooks.
- Oversaw a caseload of up to 12 wards in various settings (one on one and group meetings)
- Enforced rules and regulations to maintain order among inmates.
- Coordinated with other law enforcement personnel to exchange information.
- Prepared reports to document incidents and violations.
House Manager
Paradise Oaks Youth Services
Sacramento, CA
09.2004 - 02.2007
- Communicated effectively with residents, staff and other stakeholders by listening, being respectful and promoting positive demeanor.
- Promoted residents' health and well-being by organizing diverse activities for physical, mental and social stimulation.
- Kept accounts, resident files and regulatory paperwork current and accurate with diligent attention to administrative requirements.
- Managed day-to-day operation of home to comply with regulations and agency standards.
- Supervised residents preparing meals and handling chores and provided constructive feedback.
- Mentored and coached residents and staff to improve performance and interactions.
- Developed and implemented variety of policies and procedures to drive productivity, increase morale and reduce costs.
Education
Bachelor of Liberal Studies - Liberal Studies
08.1999 - 05.2004
Skills
Conflict resolution skills
Able to adapt to frequent change
File and records management
Relationship building and management
Strong problem solving skills and ability to resolve complex situations,
Ability to work efficiently and independently or in a team environment
Timeline
Correctional Officer - State of California
08.2011 - Current
Youth Correctional Officer - State of California
02.2007 - 08.2011
House Manager - Paradise Oaks Youth Services
09.2004 - 02.2007
Iowa State University - Bachelor of Liberal Studies, Liberal Studies
08.1999 - 05.2004