ASCENSION PANNO
Summary
Professional Resolution Manager with strong background in conflict resolution, adept at managing high-pressure situations and delivering effective solutions. Proven ability to foster team collaboration and adapt to changing needs while maintaining focus on achieving results. Skilled in communication, negotiation, and problem-solving, consistently ensuring seamless operations and client satisfaction. Reliable and resourceful, well-equipped to drive impact within any organization.
Overview
10
10
years of professional experience
Work History
Resolution Manager
Gallagher Bassett Services Inc.
04.2022 - Current
- Lead dispute resolution processes by reviewing client documentation and initiating appropriate action plans.
- Conduct comprehensive investigations into complaints, including witness interviews and evidence analysis.
- Ensure full compliance with state and federal laws governing dispute resolution and claims management.
- Analyze claim trends and operational data to identify performance gaps and drive continuous improvement.
- Collaborate with third-party administrators to resolve client issues and maintain service excellence.
- Evaluate workers’ compensation claims to determine coverage, liability, and compensability in accordance with regulations.
- Develop and executed litigation strategies for complex, high-risk cases.
- Developed training programs for staff on conflict resolution techniques and best practices.
Deputy General Manager
Regal Cinemas
10.2019 - 04.2022
- Identified operational inefficiencies and implemented process improvements to enhance productivity and service delivery.
- Managed the opening of new locations, providing comprehensive support for operational setup and staff training..
- Leveraged financial analysis to uncover cost-saving opportunities and support revenue growth.
- Oversaw staff training programs, improving team performance and service standards.
- Resolved employee relations issues through effective coaching, counseling, and conflict management.
- Built and maintained strong relationships with internal teams, external partners, vendors, and stakeholders.
- Supervised and developed team members by setting performance goals, providing feedback, and conducting evaluations.
Assistant Manager
Regal Cinemas
11.2015 - 10.2019
- Partnered cross-functionally to ensure seamless operations and alignment with organizational objectives.
- Contributed to strategic planning efforts to achieve business goals and drive market performance.
- Effectively managed and resolved team conflicts to maintain a positive and productive work environment.
- Designed and facilitated training programs to onboard and develop new employees.
- Maintained in-depth knowledge of company products, services, and operational standards.
- Implemented inventory tracking systems and optimized supply management processes.
Education
Associate of Science - Education
California State University San Bernardino
San Bernardino, CA06.2019
Skills
- Performance management
- Operational efficiency
- Financial analysis
- Employee training
- Team building
- Customer service
- Data analysis
- Strategic planning
- Operations oversight
- Recruiting and hiring
- Training on company policies and procedures
Timeline
Resolution Manager
Gallagher Bassett Services Inc.
04.2022 - Current
Deputy General Manager
Regal Cinemas
10.2019 - 04.2022
Assistant Manager
Regal Cinemas
11.2015 - 10.2019
Associate of Science - Education
California State University San Bernardino