Matthew C. Jones

• Falcon lead test operations technician (May 2021 to present)
• Ensure test stand related equipment, systems and servicing are performed on time, safely, and in a professional manner
• Maintain, troubleshoot, and repair equipment and instrumentation as needed
• Perform a variety of related duties in support of rocket stage testing, as well as testing site wide as needed
• Perform pre and post test operations and inspections to ensure a flight worthy product
• Assist in various areas with change by communicating new improvement plans and expectations.
• Ensures the team has the necessary tools and materials to safely carry out their duties in an effective and efficient manner.
• Provide daily support to the team while actively testing and repairing hardware.

• Organized and coordinated meetings and conference calls with clients and referrals.
• Informed clients of policies and procedures.
• Resolved caller issues quickly and thoroughly.
• Advised customers about new products and assisted customers in determining the best insurance products for their specific needs.

• Inspected engines for repair and maintenance needs.
• Leader in comprehensive training for new hires, setting professional standards in safety, customer service, engine builds, repairs, job estimations, dealer software platforms, and diagnostic methods. (2014-2016)
• Troubleshot systems, traced problems and diagnosed root causes.
• Performed preventative maintenance on engines, transmissions, tires and other vehicle systems.
• Troubleshot and diagnosed problems with brakes, steering and transmissions.
• Used specialty equipment, standard tools, and gauges to complete assessments and repairs.
• Disassembled and repaired diesel engines in automobiles, trucks, buses and construction vehicles.
• Discussed repairs with customers and advocated for vehicle safety.
• Exceeded goals through effective task prioritization and great work ethic.
• Created plans and communicated deadlines to ensure projects were completed on time.

Same tasks and skills listed for Lonestar Frieghtliner.

• Factory Certified in Volvo Engine and Electronics
• Factory Certified in Mack M16 Diesel Engines
• Volvo V-20 12 liter engines and Volvo logic and Diagnostics