Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Personal Information
Timeline
Generic

Matthew Derek Togoto

Tustin,CA

Summary

Team-oriented and proactive professional with a proven ability to build strong relationships with peers, guests, and administration. Skilled in time management, problem-solving, and adapting to dynamic environments. Experienced in security operations, including incident response, and conflict resolution. Recognized for reliability, flexibility, and a collaborative mindset, ensuring team success and operational efficiency.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Security Officer

Disneyland Resort
10.2022 - Current
  • Company Overview: Disneyland Resort Security
  • Perform bag checks and other inspections to verify no unauthorized items enter or leave property.
  • Respond to critical incidents including emergencies, evacuations, Company policy violations, and work with law enforcement.
  • Demonstrate safety as primary focus.
  • Continuous positive interaction with all individuals (e.g
  • Guest, Cast Members, Vendors, Op Participants, etc.)
  • Maintain situational awareness at all times.
  • Utilize specialized training and methodologies, to identify potential indicators of unusual and suspicious conduct.
  • Answer security telephone and respond in timely manner based on priority.
  • Respond to incidents and critical situations in calm, problem solving manner.
  • Guard and patrol industrial or commercial premises to prevent safety hazards, theft, violence, or infractions of rules.
  • Investigate and prepare reports on incidents.
  • Provide crowd management/control when necessary.
  • Monitor life safety system including accurate layout of Downtown Disney, locations of AED, and report any pertinent information from each shift.
  • Provide assistance to guests, cast members and visitors in courteous and professional manner, providing exceptional service.
  • Responds to emergency calls and ensures operational support areas are covered to provide excellent service
  • Performs routine vehicle maintenance.
  • Monitor motor patrol of cast member parking and guest parking.

CSA - Customer Service Associate

Lowe's Home Improvement
06.2021 - 06.2022
  • Demonstrate sincere appreciation to customers service skills
  • Maintain safe and secure environment that includes safety reviews, noting hazards, and securing doors
  • Detect common signs of shoplifting, theft, and other security risks, and communicate to management
  • Operate store equipment such as Zebra phone, telephone, paging system, computers, flooring cutters, pallet jacks, and reach forklift
  • Provided exceptional service to customers satisfaction by promptly addressing inquiries and resolving issues.
  • Use store system to look up items for inventory information and print pricing labels
  • Built strong relationships with customers by consistently delivering outstanding service and follow-up support.
  • Validating loading tickets, processing orders, and deliveries accurately to customers to receive merchandise as expected in a time
  • Developed and maintained project timelines, ensuring all deadlines were met.
  • Scheduled meetings, appointments, and travel arrangements for customers, optimizing time efficiency.
  • Utilized Microsoft Excel, Google Calendar, Microsoft Outlook, to organize and update schedules in real time.
  • Proficient in diagnosing and resolving technical and operational challenges with a calm and solution-oriented approach.
  • Strong organizational abilities, ensuring seamless workflow management and operational efficiency.
  • Managed approximately more than 30 calls, emails, and in store assistance per day from customers.

Census Enumerator

U.S. Census Bureau
06.2020 - 10.2020
  • Worked independently door-to-door collecting Census data.
  • Review assignments to determine number of individuals living in household.
  • Interviewed residents in assigned areas to explain purpose of Census, ask questions and record answers on paper forms or hand held computers.
  • Utilized strong communication skills for navigating language barriers and cultural differences among respondents.
  • Improved data accuracy by diligently collecting and recording census information from households.
  • Maintained strict confidentiality with sensitive personal information, ensuring compliance with federal regulations.
  • Demonstrated excellent time management skills while adhering to strict deadlines for submitting completed questionnaires.

Team Member

All League Sports Photos
01.2019 - 04.2020
  • Communicate with photographers and groups of high school, middle school, and elementary school sports teams
  • Organize files of data recorded of photos
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Developed strong cooperative relationships with coworkers and managers.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.

Volunteer Assistant Coach

Tiger Woods Learning Center
01.2014 - 12.2017
  • Help coach in organizing practice sessions.
  • Assist Coach in teaching students basics knowledge of golf game.
  • Help in organizing golf games tournaments.
  • Ability to discover new talents and motivate students and initiative.
  • Supervise groups of students for golf sessions.
  • Developed strong relationship with players to assist in reaching goals, build trust and rapport.
  • Assisted head coach in evaluating player performance, identifying areas for improvement, and providing constructive feedback to ensure continuous growth.

Education

Associate's Degree - Psychology

Santiago Canyon College
Orange County, CA
03-2024

High school diploma -

Arnold O. Beckman High School
Irvine, CA
06.2017

Skills

  • Communication skills
  • Patience and tolerance
  • Strong work ethic
  • Data collection
  • Microsoft office
  • Reliability
  • 60 wpm typing speed
  • High level of integrity
  • Relationship building and management
  • Goal oriented
  • Computer skills
  • Recordkeeping accuracy
  • Polite and professional
  • Teamwork and collaboration

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Successfully completed two-week security training program.
  • Resolved product issue through consumer testing.
  • Resolved 95% of customer inquiries on the first call, enhancing customer satisfaction.
  • Recognized for quick decision-making that prevented potential security breaches.
  • Increased sales by 20% through strategic marketing initiatives.

Certification

  • AED Certification, 10/01/22, 11/01/24
  • First Aid Certification, 10/01/22, 11/01/24
  • Heartsaver Certification, 10/01/22, 11/01/24
  • CPR Certification, 10/01/22, 11/01/24
  • Proprietary Private Security Officer, 10/01/22, 11/01/24

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Security Officer

Disneyland Resort
10.2022 - Current

CSA - Customer Service Associate

Lowe's Home Improvement
06.2021 - 06.2022

Census Enumerator

U.S. Census Bureau
06.2020 - 10.2020

Team Member

All League Sports Photos
01.2019 - 04.2020

Volunteer Assistant Coach

Tiger Woods Learning Center
01.2014 - 12.2017

High school diploma -

Arnold O. Beckman High School

Associate's Degree - Psychology

Santiago Canyon College
Matthew Derek Togoto