Matthew Derek Togoto
Tustin,CA
Summary
Team-oriented and proactive professional with a proven ability to build strong relationships with peers, guests, and administration. Skilled in time management, problem-solving, and adapting to dynamic environments. Experienced in security operations, including incident response, and conflict resolution. Recognized for reliability, flexibility, and a collaborative mindset, ensuring team success and operational efficiency.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Security Officer
Disneyland Resort
10.2022 - Current
- Company Overview: Disneyland Resort Security
- Perform bag checks and other inspections to verify no unauthorized items enter or leave property.
- Respond to critical incidents including emergencies, evacuations, Company policy violations, and work with law enforcement.
- Demonstrate safety as primary focus.
- Continuous positive interaction with all individuals (e.g
- Guest, Cast Members, Vendors, Op Participants, etc.)
- Maintain situational awareness at all times.
- Utilize specialized training and methodologies, to identify potential indicators of unusual and suspicious conduct.
- Answer security telephone and respond in timely manner based on priority.
- Respond to incidents and critical situations in calm, problem solving manner.
- Guard and patrol industrial or commercial premises to prevent safety hazards, theft, violence, or infractions of rules.
- Investigate and prepare reports on incidents.
- Provide crowd management/control when necessary.
- Monitor life safety system including accurate layout of Downtown Disney, locations of AED, and report any pertinent information from each shift.
- Provide assistance to guests, cast members and visitors in courteous and professional manner, providing exceptional service.
- Responds to emergency calls and ensures operational support areas are covered to provide excellent service
- Performs routine vehicle maintenance.
- Monitor motor patrol of cast member parking and guest parking.
CSA - Customer Service Associate
Lowe's Home Improvement
06.2021 - 06.2022
- Demonstrate sincere appreciation to customers service skills
- Maintain safe and secure environment that includes safety reviews, noting hazards, and securing doors
- Detect common signs of shoplifting, theft, and other security risks, and communicate to management
- Operate store equipment such as Zebra phone, telephone, paging system, computers, flooring cutters, pallet jacks, and reach forklift
- Provided exceptional service to customers satisfaction by promptly addressing inquiries and resolving issues.
- Use store system to look up items for inventory information and print pricing labels
- Built strong relationships with customers by consistently delivering outstanding service and follow-up support.
- Validating loading tickets, processing orders, and deliveries accurately to customers to receive merchandise as expected in a time
- Developed and maintained project timelines, ensuring all deadlines were met.
- Scheduled meetings, appointments, and travel arrangements for customers, optimizing time efficiency.
- Utilized Microsoft Excel, Google Calendar, Microsoft Outlook, to organize and update schedules in real time.
- Proficient in diagnosing and resolving technical and operational challenges with a calm and solution-oriented approach.
- Strong organizational abilities, ensuring seamless workflow management and operational efficiency.
- Managed approximately more than 30 calls, emails, and in store assistance per day from customers.
Census Enumerator
U.S. Census Bureau
06.2020 - 10.2020
- Worked independently door-to-door collecting Census data.
- Review assignments to determine number of individuals living in household.
- Interviewed residents in assigned areas to explain purpose of Census, ask questions and record answers on paper forms or hand held computers.
- Utilized strong communication skills for navigating language barriers and cultural differences among respondents.
- Improved data accuracy by diligently collecting and recording census information from households.
- Maintained strict confidentiality with sensitive personal information, ensuring compliance with federal regulations.
- Demonstrated excellent time management skills while adhering to strict deadlines for submitting completed questionnaires.
Team Member
All League Sports Photos
01.2019 - 04.2020
- Communicate with photographers and groups of high school, middle school, and elementary school sports teams
- Organize files of data recorded of photos
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong cooperative relationships with coworkers and managers.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
Volunteer Assistant Coach
Tiger Woods Learning Center
01.2014 - 12.2017
- Help coach in organizing practice sessions.
- Assist Coach in teaching students basics knowledge of golf game.
- Help in organizing golf games tournaments.
- Ability to discover new talents and motivate students and initiative.
- Supervise groups of students for golf sessions.
- Developed strong relationship with players to assist in reaching goals, build trust and rapport.
- Assisted head coach in evaluating player performance, identifying areas for improvement, and providing constructive feedback to ensure continuous growth.
Education
Associate's Degree - Psychology
Santiago Canyon College
Orange County, CA03-2024
High school diploma -
Arnold O. Beckman High School
Irvine, CA06.2017
Skills
- Communication skills
- Patience and tolerance
- Strong work ethic
- Data collection
- Microsoft office
- Reliability
- 60 wpm typing speed
- High level of integrity
- Relationship building and management
- Goal oriented
- Computer skills
- Recordkeeping accuracy
- Polite and professional
- Teamwork and collaboration
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Successfully completed two-week security training program.
- Resolved product issue through consumer testing.
- Resolved 95% of customer inquiries on the first call, enhancing customer satisfaction.
- Recognized for quick decision-making that prevented potential security breaches.
- Increased sales by 20% through strategic marketing initiatives.
Certification
- AED Certification, 10/01/22, 11/01/24
- First Aid Certification, 10/01/22, 11/01/24
- Heartsaver Certification, 10/01/22, 11/01/24
- CPR Certification, 10/01/22, 11/01/24
- Proprietary Private Security Officer, 10/01/22, 11/01/24
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Security Officer
Disneyland Resort
10.2022 - Current
CSA - Customer Service Associate
Lowe's Home Improvement
06.2021 - 06.2022
Census Enumerator
U.S. Census Bureau
06.2020 - 10.2020
Team Member
All League Sports Photos
01.2019 - 04.2020
Volunteer Assistant Coach
Tiger Woods Learning Center
01.2014 - 12.2017
High school diploma -
Arnold O. Beckman High School
Associate's Degree - Psychology
Santiago Canyon College
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