Matthew Naputi
Juneau,Alaska
Summary
Quality skills in working with others and talking with Customers/Members. Very good at listening. I follow my tasks at hand and do it with a smile on my face. I have decent knowledge about cars and how certain parts function/work.
Overview
3
3
years of professional experience
Work History
Level 2 Technician
State of Alaska
Juneau, AK
11.2022 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked with cross-functional teams to achieve goals.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Service Porter
Mendenhall Auto Center
Juneau, AK
06.2021 - 11.2022
- Received customer vehicles for service and parked them in designated areas.
- Cleaned interior and exterior of customer vehicles using cleaning supplies, vacuum cleaner, air compressor, and power washer.
- Performed minor maintenance services such as checking fluid levels, changing oil filters, and replacing windshield wipers.
- Assisted customers with loading and unloading items from their vehicles.
- Checked tire pressure on customer vehicles and made recommendations for any necessary repairs or replacements.
- Provided shuttle service for customers when their vehicle was being serviced at the shop.
- Prepared rental cars for customers who requested them while their own vehicle was being serviced.
- Greeted customers entering the dealership showroom and directed them to the appropriate service personnel or department.
Education
High School Diploma -
Juneau Douglas Highschool
Juneau, AK05-2021
Skills
- Advanced troubleshooting
- Good Telephone Etiquette
- Team building
- Task Prioritization
- Quality Assurance
- Active Listening
- Research
- Follow-up skills
Affiliations
- Wheightlifting
- Car Enthusiast
- Bowling
- Swimming
- Camping
- Frolfing
Accomplishments
- Cheer and Stunt team captain
- Compliments from members and customers
References
References available upon request.
Timeline
Level 2 Technician
State of Alaska
11.2022 - Current
Service Porter
Mendenhall Auto Center
06.2021 - 11.2022
High School Diploma -
Juneau Douglas Highschool
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