Matthew Naputi
Juneau,Alaska
Summary
Quality skills in working with others and talking with Customers/Members. Very good at listening. I follow my tasks at hand and do it with a smile on my face. I have decent knowledge about cars and how certain parts function/work.
Overview
3
3
years of professional experience
Work History
Level 2 Technician
State of Alaska
Juneau, AK
11.2022 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked with cross-functional teams to achieve goals.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Service Porter
Mendenhall Auto Center
Juneau, AK
06.2021 - 11.2022
- Received customer vehicles for service and parked them in designated areas.
- Cleaned interior and exterior of customer vehicles using cleaning supplies, vacuum cleaner, air compressor, and power washer.
- Performed minor maintenance services such as checking fluid levels, changing oil filters, and replacing windshield wipers.
- Assisted customers with loading and unloading items from their vehicles.
- Checked tire pressure on customer vehicles and made recommendations for any necessary repairs or replacements.
- Provided shuttle service for customers when their vehicle was being serviced at the shop.
- Prepared rental cars for customers who requested them while their own vehicle was being serviced.
- Greeted customers entering the dealership showroom and directed them to the appropriate service personnel or department.
Education
High School Diploma -
Juneau Douglas Highschool
Juneau, AK05-2021
Skills
- Advanced troubleshooting
- Good Telephone Etiquette
- Team building
- Task Prioritization
- Quality Assurance
- Active Listening
- Research
- Follow-up skills
Affiliations
- Wheightlifting
- Car Enthusiast
- Bowling
- Swimming
- Camping
- Frolfing
Accomplishments
- Cheer and Stunt team captain
- Compliments from members and customers
References
References available upon request.
Timeline
Level 2 Technician
State of Alaska
11.2022 - Current
Service Porter
Mendenhall Auto Center
06.2021 - 11.2022
High School Diploma -
Juneau Douglas Highschool
Similar Profiles
Alejandro Soc TungulAlejandro Soc Tungul
Custodial Worker at State of AlaskaCustodial Worker at State of Alaska
Cody BrownCody Brown
Corrections Officer II at State of AlaskaCorrections Officer II at State of Alaska
Joshua BentzJoshua Bentz
Alaska State Trooper at State of AlaskaAlaska State Trooper at State of Alaska